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$5.14Total Quality Service : A Simplified Approach to Using the Baldridge Award Criteria by Sheila KesslerBetter World Books- $3.98Total Quality Service : Principles, Practices, and Implementation by D. H. StamatisBetter World Books
- $5.14Total Quality Customer Service : How to Make It Your Way of Life by Jim TemmeBetter World Books
- $8.49Total Quality Management in Human Service Organizations by Lawrence L. MartinBetter World Books
- $7.43Total Quality Management in Human Service Organizations by Lawrence L. MartinBetter World Books
- $14.58Quality Management : Introduction to Total Quality Management for Production, Processing, and Services by Stanley, Goetsch, David L. DavisBetter World Books