Description
- Size Recommendation: Please ensure you select the correct size carefully before placing your order. Please allow for a measuring deviation of 1-3cm due to manual measurement. If you need assistance with sizing, kindly provide your height & weight in the personalization box during checkout or send us a direct message to our customer support. We will be more than happy to suggest a size that ensures a perfect fit for your body type. For Haori/Kimono styles, we recommend opting for an oversized fit for the best look. - Shipping: Estimated Delivery Times: 1-3 weeks (excluding tailor-made items, which may require additional time) Shipping Method: Hong Kong Post / Japan Post / Canada Post / EMS / SF Express - Exchange Policy: We understand the frustration of receiving an item that doesn't fit properly. To address this concern, we offer a one-time size exchange option for the same item, following the policy outlined below: To initiate a replacement request, please contact us & provide the desired size for the exchange. The item being exchanged must be returned in its original packaging, including any labels, markings, bags, or boxes. Please note that all shipping costs associated with the exchange will be the responsibility of the customer. Please note that all tailor-made items are not eligible for exchange. Our goal is to ensure your satisfaction & provide a seamless shopping experience. We appreciate your understanding of these size exchange guidelines. - Return Policy: Please note that we do not accept returns for items. We apologize for any inconvenience this may cause. We kindly request that you carefully review the sizing information & product details before making a purchase to ensure the correct size or product is selected. - Care Instructions: When washing indigo-dyed or other colored garments, it is important to take special care to preserve the color & prevent excessive fading. Follow these tips for optimal results: 1. Wash separately: Wash garments separately from other items to avoid color bleeding. 2. Use cold water: Opt for cold water when washing to minimize color loss. Hot water can cause indigo dye to bleed & fade more rapidly. 3. Gentle cycle or handwash: Choose a gentle cycle on your washing machine or handwash the clothes to prevent unnecessary agitation & friction that may lead to color fading. 4. Use mild detergent: Use a mild detergent specifically formulated for delicate or colored fabrics. Harsh detergents can strip the dye & cause fading. 5. Turn inside out: Before washing, turn the clothes inside out. This helps protect the outer surface & minimize friction. 6. Air dry: Avoid using a dryer as the heat can cause the indigo dye to fade. By following these washing tips, you can help extend the lifespan of your clothes & preserve their beautiful hue. - Customer Support Guarantee: We prioritize exceptional customer support & have expanded our team in North America to provide better assistance across different time zones.
