Description
Rescue Dog Loss, Dog Died Gift, Pet Loss Gift, Rescue Cat, Personalized Cat Gift, Pet Memorial Gift, Pet Sympathy Frame, Pet Memorial Frame PHOTOS - 4"x6" photos are not included - Our custom mats accept a 4"x6" photo that gets attached to the back of the beveled opening. Customer provides photo. AVAILABLE OPTIONS: UNFRAMED - You will receive a custom, professionally printed 10"x10" mat with beveled opening that accepts a 4"x6" photo (4"x6" photo not included). Unframed mats require a frame with an 10"x10" opening that customers purchase separately on their own. Mats will not scratch or fade. FRAMED - You will receive a custom, professionally printed 10"x10" mat with beveled opening that accepts a 4"x6" photo (4"x6" photo not included) framed in your wood frame color choice. Real glass. Easel back lifts off to insert photo & includes an easel stand & wall hangers. DIMENSIONS: Outside wood frame dimensions measure 10.75"x10.75". SHIPPING - Please note #2 if ordering multiple UNFRAMED mats to same address 1. All items are sent USPS Priority Mail with tracking. 2. UNFRAMED Shipping costs for ordering 2 or more UNFRAMED mats to the same address will not be calculated correctly as cost is based on frame weight. Etsy lacks options to figure this correctly. We will REFUND SHIPPING OVERAGES for the amount over the correct shipping cost. 3. FRAMED - Shipping costs are calculated by size/weight of frames & are the actual shipping costs. PROCESSING TIME - We generally process orders 1-2 days after receiving the order. However, please note our processing times when ordering as we do take off a few times during the year & especially over the holidays. PACKAGING - We double box our items for safe shipping. Very rarely, a package gets mishandled by careless delivery. If item is damaged, please notify us immediately with a photo of the damage. Do not open the clear plastic bag. We will send out a replacement frame immediately if damage is proven with photo. RETURNS - We do not accept returns for personalized items. However, if we make an error, we will send out a replacement immediately. Please message us a photo of the error, & we will compare it to the order as submitted. Please double/triple check your personalization when submitting orders as we do not send out replacements if the personalization submitted was incorrect. Click on link to view our entire shop selection: https://www.etsy.com/shop/MatboardMemories?ref=seller-platform-mcnav © Copyright Julie Marie Kruger - Matboard Memories Rescue Dog Loss, Died Gift, Pet Loss Cat, Personalized Cat Memorial Sympathy Frame, Frame
