Description
IMPORTANTplease carefully read these FAQs before making your purchase! Thank you! Q: How big is each panel? How do I purchase multiple? A: Each of our flower & greenery panels are 16in x 24in. For example, if you "Select a Size" & choose the 4 panels option, you will receive four 16"x24" pieces that can be arranged into a 32"x48" wall. Q: How do I put it together? A: Very easy to assemble: just align two panels at the male & female sockets & secure with included zip-ties. Because we used very full amount of flowers on the panel, it is pretty heavy. So we recommend to sew these panels on the fabric or attach the flower panel to the metal grid panel to evenly support the weight. The plastic grid on the back of flower panel is not strong enough to handle the weight by itself, you cannot hang the flower panel directly on itself. Q: How do I stand it up? A: You can nail this directly to a wall, foam board (be sure to use enough to distribute the weight or attach to the metal grid panels, then use a heavy duty backdrop stand with multiple crossbar. We suggest a backdrop stand that does not have tripod legs, as these will peek out from other side of the flower wall. Q: What's your return policy? A: We accept returns of products in their original & untouched condition within 14 days once your receive the order. If not, we may refuse the refund or offer only a partial refund. The customer will be responsible for the cost of shipping back to us. The cost of shipping out to you will also be deducted from your refund. To minimize this shipping fee, feel free to order just one panel to see the quality in person before making your full order. Q: What is your shipping policy? How do I ship to AK, HI, PR, APO/ FPO, or outside of the US? How can I get expedited shipping for my event? A: Free shipping applies to the 48 continental states! If you need to ship outside of these 48 states to Hawaii, Alaska, Puerto Rico, APO or anywhere else, or if you or need it faster, please contact us for a shipping quote! We are also not able to ship to PO boxes. A: ALL PACKAGES NEED SIGNATURE ON FILE AS PROOF OF DELIVERY WHICH MEANS YOU NEED TO BE PRESENT TO SIGN FOR IT. IF THE PACKAGE IS RETURNED TO US DUE TO UNABLE FOR DELIVERY, YOU NEED TO PAY BOTH WAY SHIPPING FEE. Q: How do I fluff up my flowers if they're flattened in transit? What do I do with loose flowers or leaves? A: Just use a hairdryer & squeeze the flower buds up in a circular shape with your hand! It's normal for a few leaves to come loose in transitdon't worry. Simply pop the end of the flower/ leaf back onto a spike from the panel backing. Q: Can I get custom colors? A: Sorry, we don't do custom colors! Q: Can I get a custom size? A: Yes! If the size you need isn't an option, please contact us & we'll let you know how many panels you need. & if you need to cut angles to fit corners or to halve a panel, simply trim with scissors or a box cutter at home. Q: Is there a discount for large orders? A: We can offer an
