Description
Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform. Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals. Exam content is divided into Learning Domains that correspond to key topics and activities encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following information shows the learning domains, weightings, sub-topics this exam measured and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content. Learning DomainUser Interface & Navigation - 20%ServiceNow OverviewLists and FiltersForms and TemplatesBranding2 Collaboration - 20%Task ManagementNotificationsReporting3 Database Administration - 30%Data SchemaApplication/Access ControlCMDBImport Sets4 Self-Service & Process Automation - 20%Knowledge ManagementService CatalogFlow Designer5 Introduction to Development - 10%ScriptingMigration and IntegrationDevelopmentThe certification exam passing score is 70% (unofficial). The total number of questions will be 60 and those need to be answered in 90 minutes. Candidates can complete either a three‑day ServiceNow Fundamentals training course or the on‑demand ServiceNow Fundamentals training course offered in Now Learning.
