Description
ServiceNow Micro-Certification-Service Portal Exam SpecificationIntroductionThe ServiceNow Service Portal Micro-Certification Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become ServiceNow Service Portal certified. Exam PurposeThe Service Portal Micro-Certification certifies that a successful candidate has the skills and essential knowledge to configure, customize, and extend components to create a Service Portal. Exam AudienceThe ServiceNow Service Portal Micro-Certification exam is available to ServiceNow customers, partners, and employeeExam PreparationExam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination. Prerequisite ServiceNow Training PathServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Service Portal Micro-Certification exam. Information provided in the following ServiceNow training course(s) contain source material for the exam. Service Portal Fundamentals: Upon completion the candidate will be able to register for the Service Portal Micro-Certification examRecommended Knowledge & EducationServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam. ServiceNow Fundamentals or ServiceNow Fundamentals (On Demand)Additional ResourcesIn addition to the above, the candidate may find the following additional resources valuable in preparation for the exam. Service Portal Product DocumentationAdditional Recommended Experience Six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instancesGeneral familiarity with industry terminology, acronyms, and initialismsExam ScopeThe following table shows the topics on the exam and their weightings. Learning Domain: 100%1. Service Portal Overview - 10%2. Creating a Service Portal - 20%3. Themes, Headers and Menus - 15%4. Pages and Widgets - 25%5. Search Sources - 15%5. Service Portal Functionalities - 15%Exam RegistrationEach candidate must register for the exam via Now Learning after successfully completing the Service Portal Micro-Certification prerequisite training path. The exam is available directly through Now Learning as a non-proctored, 60-minute exam. Exam StructureThe exam consists of approximately(20) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Multiple Choice(single answer): For each multiple-choice question on the exam, there are four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question. Multiple Select(select all that apply): For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses. Exam ResultsAfter completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate. Exam RetakesA candidate is allowed up to three retakes for a Micro Certification. Failing a Micro-Certification exam four times will require you to re-complete the required paired training content. There will be a 24-hour waiting period after each failed attempt to ensure you have the proper time to prepare. Sample Question(s)Sample Item #1: Which of the following are baseline Portal Pages? Select three correct answers. A. KnowledgeB. Change ManagementC. Service CatalogD. System StatusAnswers: A, C, DSample Item #2: Which of the following is NOT specified on a Portal record?A. ThemeB. URL SuffixC. HomepageD. HeaderAnswer: DSample Item #3: The individual use of a Widget on a page is referred to as a what?A. WidgetInstanceB. Widget OptionC. Widget CloneD. WidgetCopyAnswer: ASample Item #4: What is the first element you add to a Page?A. RowB. WidgetC. ContainerD. ColumAnswer: C
