Description
Exam Purpose and AudienceServiceNow certified professionals must ensure they stay current with the latest and greatest features and functionality in a timely manner. The ServiceNow CSA Utah & Vancouver Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow releases and how these interact with existing functionality. The ServiceNow CSA Delta exam is only available to currently certified individuals from 16 November 2023 to 13 February 2023. This practice test course helps you familiarise yourself with the exam format and structure and practice your knowledge in a simulated exam environment. Exam ScopePlatform Overview and Navigation (7%)ServiceNow Platform OverviewPlatform capabilities and servicesThe ServiceNow InstanceNext Experience Unified NavigationInstance Configuration (11%)Installing applications and pluginsPersonalising/customising the instanceCommon user interfaces in the PlatformConfiguring Applications for Collaboration (20%)Lists, Filters, and TagsList and Form anatomyForm ConfigurationForm templates and saving optionsAdvanced Form ConfigurationTask ManagementVisual Task Boards (VTBs)Reporting, Dashboards, and Performance AnalyticsNotificationsSelf-Service & Automation (20%)Knowledge ManagementService CatalogueFlow DesignerVirtual AgentDatabase Management (27%)Data Schema Application/Access Control Importing DataCMDB and CSDMData Migration and Integration (15%)UI PoliciesBusiness RulesSystem update setsScripting in ServiceNowExam PreparationServiceNow CSA Delta exam is a non-proctored, timed exam consisting of approximately (10) questions. The Delta exam is designed to test the specific topic area of the certification in three main areas: New features and functionalityUpdated or changed features and functionalityDeprecated featuresOnce the exam starts, you will have 60 minutes to complete it. Source MaterialsDelta exam questions are based on the Delta study guide and the Utah and Vancouver Release Notes and product documentation that describe the updates to the platform products and features. Question Formats and ResponsesMultiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question. Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
