Description
Exam Purpose Prepare for the ServiceNow Certified System Administrator (CSA) exam with the most comprehensive set of practice questions with detailed explained answers, images, screenshots and reference links provided in different ServiceNow releases, including Paris, Quebec, Rome, Tokyo, and Utah. The CSA exam certifies that you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance. Exam PreparationExam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered official study or exam materials and should only be used to practice for the actual mainline exam. Practice Test FocusTest 1: Early Utah releaseTest 2: Tokyo releaseTest 3: Rome releaseTest 4: Quebec releaseTest 5: Paris releaseExam ScopePlatform Overview and Navigation (7%)ServiceNow Platform OverviewPlatform capabilities and servicesThe ServiceNow InstanceNext Experience Unified NavigationInstance Configuration (11%)Installing applications and pluginsPersonalising/customising the instanceCommon user interfaces in the PlatformConfiguring Applications for Collaboration (20%)Lists, Filters, and TagsList and Form anatomyForm ConfigurationForm templates and saving optionsAdvanced Form ConfigurationTask ManagementVisual Task Boards (VTBs)Reporting, Dashboards, and Performance AnalyticsNotificationsSelf-Service & Automation (20%)Knowledge ManagementService CatalogueFlow DesignerVirtual AgentDatabase Management (27%)Data Schema Application/Access Control Importing DataCMDB and CSDMData Migration and Integration (15%)UI PoliciesBusiness RulesSystem update setsScripting in ServiceNowExam StructureFor each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question. Multiple Choice (single answer)For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response that most accurately answers the question. Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
