Description
Do you have what it takes to deliver excellent customer service?Working in a customer-facing environment can be a challenge without the right skills. This course is aimed at anyone working in a customer facing-role who is committed to delivering an excellent service, building long-lasting relationships and ultimately offering an outstanding experience to their customers. Customer expectations have evolved massively in the last decade; demands for quicker response times, enhanced customer support and increased channels of communication can cause frustrations on both sides of the fence if you're not prepared. That said, the fundamentals of good customer service never change - be convenient, competent and consistent. This course will cover the skills and qualities needed to meet each of the core fundamentals, leaving you with the ability to exceed customer expectations every time. In the digital age, competitors are becoming more futile whatever the industry; so it's important your customer service skills stand out from the rest. Together, we'll be: Exploring the various industry roles which contribute to customer successUncovering the perfect skills required for providing excellent customer serviceCreating step-by-step plans in how to problem-solveBuilding vocabulary to continuously deliver a positive experienceDiscovering how to deal with challenging behaviourEvaluating customer feedbackUnearthing the key to serving customers through social mediaUnderstanding methods to create long-lasting customer relationshipsAdvocating for ethical customer serviceWhat's in it for you?Personal career growthGuaranteed customer loyaltyImproved communicationBetter business relationshipsHigher revenueBy the end of this course, you'll be confident in becoming customer-focussed, and keen to succeed in building customer loyalty. Join me, and let's discover the secrets to delivering excellence in customer service together.
