Description
What happens when your expectation does not match the other person's expectation?Things don't get done, done wrong, or late. But wait, I asked and they said YES. So what happened? DISCOVER HOW TO MAKE EFFECTIVE COMMITMENTS - THAT CAN BE KEPT - AND HOW TO HOLD PEOPLE ACCOUNTABLE -WITH RESPECT- WHEN THINGS DON'T WORK OUT. Let's start getting things done right, the first time. Things get done one Commitment Conversation at a time. Learn what expectations need to be clear up front, so the other person knows what they are committing to. Why getting a YES answer is often a bad thing. Step by step - what to cover, before a commitment is made so you can avoid getting frustrated. What are the key elements most people skip over- that cause problems later. How to get the other person to explain HOW they are going to do the task. How to hold someone accountable with RESPECT when a commitment is not met. Stop setting yourself (and others) up for failure. Improve how things get done when the work requires you to coordinate with with other people, and drive true accountability. Instructor includes tips from real life situations, cultural behaviors and how these conversations fit into a continuous improvement culture. Real life role plays are included in the course to help you see this valuable process in action! Practice and learn to include each element in your Commitment Conversations. The total running time is approximately 45 minutes.
