Description
The hotel industry is becoming very competitive in this current time, there is many big hotel coming up globally, but the key to become successful in this business is understanding your customers and the environment that you operate because customer satisfaction is the answer to continues business and successful business. Every serious hotel business need to set up their clear strategic goals and develop effective and efficient marketing strategy for the business. l must advice hoteliers that hotel is about providing comfort, meaning your environment must be good, the food must be excellent and the people should be well train so they can deliver good service. Modern hotel managers must ensure that they build a strong team because great team work boost efficiency and enhance good service delivery. Potential customers look for ratings and word of mouth recommendations before they visit any hotel so the responsibility rest on the hotel manager to ensure that their service delivery is standard and consistent. Technology has change the face and shape of the hotel business so management must ensure that the best technology is being used to ensure that service delivery is accurate. There is no way any company will not have challenges from their customers but the ability to resolved the issue will let the customer know that this is a matured company that understand their customers and are prepared to deliver quality service.
