Description
The tutorial is about learning how to Build a Database/API-driven Call Center Solution/PBX using asterisk PBX. You will learn the following In-depth Knowledge of Asterisk PBX. How to setup Trunk to any provider of your choice using chan PJSIP (Config File & Database TableHow to work with Asterisk dial plan to implement different business scenariosHow to setup Interactive Voice Response (IVR) System with Time-based call routing How to setup PBX for Organization using AsteriskHow to setup Automatic Call Distribution amount the Agents (Database and Configuration file driven approach)Integrate Asterisk with Any Database of your Choice (MySQL, SQLite, PostgreSQL, MSSQL)Setup MySQL Database in Linux environment and integrate it with Asterisk PBXWorking with Musiconhold (Config File & Database table)Make API call in your dial plan to an external system in real-timeSecure Your PBXAfter learning the basics of Asterisk, We are going to implement Call Center Solution for a fictitious Hospital(The Great Hospital) that has an Online Medical Consulting Service with the following requirementsPrompt 1 => Consulting 2=> Customer Service 3 => Self-Service ( 1. Book Appointment 2. Cancel Appointment 3. Confirm Appointment 4. Check Outstanding Bill)User Story (Implementation Requirement)Consulting Unit: Working Hours: 8 AM - 9 PM, Call Outside the working hours should be routed to the customer service unitAccess to the Consultant is based on appointment and registered client (Validation via API call)Booking of Appointment should be logged in the database and email notification sent to Customer ServiceAll calls (Inbound and outbound) must be recorded for Quality Assurance. Any missed call should trigger a mail to the supervisor/monitoring email group for quality assurance.
