Description
BPO industry is a multibillion dollar business. By taking this course, you will learn: The concept of BPO: what is it about, how big is the market, how it started, and how it is evolving and growing. The difference between outsourcing and relocation. The different types of BPO: what are the common BPO activities and what are the opportunities. content moderation is among the activities that gaining more and more importance nowadays. The reasons why BPOs are interesting: how companies that use BPO services are saving hundred of millions of dollars and services provider companies are making millions. Cost saving, access to specialized skills, focus on core activities, flexibility and scalability, efficiency... The conditions to particularly evaluate before starting a BPO company (as a service provider): the legal framework (taxation), the technology, the labor cost, the labor skills... The characteristics of a location that is favorable to set up a BPO (as a service provider)The main steps to create a BPO, from the identification of a site to starting the operations. The key elements to consider to successfully run a BPO company: the Service Level Agreement, the elements to address in a contract negotiations, the performance monitoring and reporting
