Description
In this course participants will learn about the art of exceptional presales. We will discuss a definition for presales along with the objective for presales resources during the sales cycle. We will discuss in detail the top 10 things we need to keep in mind as we interact with customers. From our top priorities during every sales cycle, how to ensure we follow up on promises, how to manage expectations, the importance of active listening, the things we need to prepare for meetings, how to compete with integrity, how to admit we don't know everything, being aware of the gaps in our soft skills, and how to use customer satisfaction issues to our advantage. These are proven techniques, behaviors, habits and ways of conducting ourselves as we interact with internal and external customers. It's about your brand. It's about your reputation. A career in presales can be rewarding and profitable with the right attitude, approach, skills, habits and tools in your toolbox. It's about being a team player and sharing with your team mates as you learn along the way and also being able to ask for help when you need it. We will discuss the different ways to always put our best foot forward and leave a lasting impression on customers, partners, peers and leadership within your organization.
