Description
Exam questions are based on official ServiceNow training materials and the ServiceNow Product documentation. Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains in the percentage of questions represented in each domain like below. Platform Overview and Navigation (10%)• ServiceNow Platform overview• Platform capabilities and services• The ServiceNow Instance• Next Experience Unified NavigationInstance Configuration (10%)• Installing applications and plugins• Personalizing/customizing the instance• Common user interfaces in the PlatformConfiguring Applications for Collaboration (30%)• Lists, Filters, and Tags• List and Form anatomy• Form Configuration• Form templates and saving options• Advanced Form Configuration• Task Management• Visual Task Boards (VTBs)• Reporting, Dashboards, andPerformance Analytics• NotificationsSelf Service & Automation (20%)• Knowledge Management• Service Catalog• Flow Designer• Virtual AgentDatabase Management (20%)• Data Schema• Application/Access Control• Importing Data• CMDB and CSDMData Migration and Integration (10%)• UI Policies• Business Rules• System update sets• Scripting in ServiceNowExam StructureThe exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question. Multiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response most accurately answers the question. Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
