Description
The Information Technology Infrastructure Library Foundation V4 Foundation certification is designed as an introduction to Information Technology Infrastructure Library Foundation V4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. The certification can help: Those who require a basic understanding of the Information Technology Infrastructure Library Foundation V4 frameworkThose who want to understand how Information Technology Infrastructure Library Foundation V4 can be used to enhance IT service managementIT professionals or others working within an organization that has adopted Information Technology Infrastructure Library Foundation V4. However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management. Information Technology Infrastructure Library Foundation V4 Foundation candidates will have an understanding of the following: A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and servicesThe guiding principles of Information Technology Infrastructure Library Foundation V4The four dimensions of Service ManagementKey concepts from Lean, Agile, DevOps, and why these are important to deliver business valueHow Information Technology Infrastructure Library Foundation V4 practices described in Information Technology Infrastructure Library Foundation V4 will maintain the value and importance provided by the current Information Technology Infrastructure Library Foundation V4 processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value. ITIL is a registered trade mark of AXELOS Limited. All rights reserved
