Description
Salesforce Administration Essentials for New Admins ADM-201 is a training program offered by Salesforce that is designed to teach new administrators the essential skills required to manage and maintain a Salesforce organization. The ADM-201 certification exam is the official exam that tests the knowledge and skills learned in the program. The Salesforce Administration Essentials for New Admins ADM-201 program covers a wide range of topics, including: Salesforce Certified Administrator ADM-201 Exam details: Exam Name: Salesforce Certified AdministratorExam Code: ADM-201Number of Questions: Maximum of 60 questions, Type of Questions: Multiple Choice Questions (single and multiple response), drag and drops and performance-based, Length of Test: 105 Minutes. The exam is available in English, German, and Japanese languages. Passing Score 65%Languages: English at launch. Schedule Exam: Pearson VUERegistration fee: USD 200 plus applicable taxes as required per local lawRetake fee: USD 100 plus applicable taxes as required per local lawSalesforce Certified Administrator Updated SyllabusConfiguration & SetupObject Manager & Lightning App BuilderSales & Marketing ApplicationsService & Support ApplicationsProductivity & CollaborationData & Analytics ManagementWorkflow/Process Automation#) Configuration & Setup: 20%Describe the information found in the company settings (For example: company settings fiscal year, business hours, currency management, default settings). Distinguish and understand the administration of declarative configuration of the User Interface. (For example UI settings, app menu, list views, global actions, Lightning App Builder). Given a scenario, demonstrate the proper setup and maintenance of users. Explain the various organization Security Controls. (For example Setup Audit Trail, Login Hours, Session Settings)Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (For example public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders). Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.#) Object Manager & Lightning App Builder: 20%Describe the standard object architecture and relationship model. (For example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields. Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.#) Sales & Marketing Applications: 12%Given a scenario, identify the capabilities and implications of the sales process. (For example: sales process, opportunity, path, and forecast impact.)Given a scenario, apply the appropriate sales productivity features using opportunity tools. (For example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)Describe the capabilities of lead automation tools and campaign management. (For example: leads, lead convert, lead assignment rules, campaign and campaign members.)#) Service & Support Applications: 11%Describe the capabilities of case management. (For example: case, case assignment rules, and queues.)Given a scenario, identify how to automate case management. (For example: support process, case auto-response rules, and case escalation.)#) Productivity & Collaboration: 7%Describe the capabilities of activity management. Describe the features of Chatter. Describe the capabilities of Salesforce Mobile App. Identify use cases for AppExchange applications.#) Data & Analytics Management: 14%Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data. Describe the capabilities and implications of data validation tools. Describe the options available when creating or customizing a report or report type. Describe the impact of the sharing model on reports. Describe the options available when creating and modifying dashboards (e. g., dashboard components, data sources, chart types, Subscribing, running user).#) Workflow/Process Automation: 16%Given a scenario, identify the appropriate automation solution based on the capabilities of the tool. Describe capabilities and use cases for Flow. Describe capabilities and use cases for the approval process. It is important to note that the passing score and the number of questions and time limit may be subject to change, so it is best to check the official Salesforce website for the most up-to-date information.
