Description
What sets the Visioneer Advance Exchange Warranty Program apart is its commitment to minimizing downtime and maximizing productivity. This program, designed specifically for Visioneer Road Warrior series scanners, ensures that your imaging products are back in action as swiftly as possible. It offers immediate telephone troubleshooting, and in the event of a scanner failure, provides next business day advance replacements, significantly reducing recovery time from days to mere hours.The Advance Exchange Warranty Program covers parts, labor, and overnight shipping for verified scanner failures. If the replacement order is received before 12:00 PST (Pacific Standard Time), the replacement scanner will be delivered the next business day. This program is available in the United States for all workgroup, departmental, and mobile scanners.In case of a scanner malfunction, Visioneer's Technical Support will assist you in resolving the issue over the phone. You will be asked to provide the product model number, serial number, and a description of the problem. Technical Support may also guide you through simple diagnostic tests and confirm any error code messages.If it's determined that the unit needs to be returned, a Return Merchandise Authorization (RMA) will be assigned, and Advance Exchange Warranty customers will receive their replacement scanner overnight. The defective scanner must be returned to Visioneer within fifteen (15) business days of the replacement's delivery date using the packaging and box received from the replacement scanner. Shipping instructions will be provided via email.Please note that all sales are final and warranties are non-refundable. The program begins on the date of product purchase and is inclusive of the manufacturer's warranty. This warranty program is offered by Adorama, a trusted retailer known for its high-quality products and exceptional customer service.
