Description
Let's face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all-the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can't simply argue it away. The key to handling irrational peopleis to learn to lean into the crazy-to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: Why people act the way they do - How instinctive responses can exacerbate the situation-and what to do instead - When to confront a problem and when to walk away - How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll - And much more You can't reason with unreasonable people-but you can reach them. This powerful and practical book shows you how. "By giving readers the words and theories, Goulston elevates a good book into a great one.' - Success Magazine "... most conflicts in the workplace simply involve very difficult people who can make life miserable. Talking to Crazy offers much-needed guidance for those seeking a solution to these all-too-common conflicts.' - Soundview "This is a great book for managers who know that some situations - a negative review, the announcement of organizational change - can bring out the crazy in anyone.' - Inc.com "... explains why people act in unreasonable ways, giving insight in to the brain's natural defense mechanisms and how to recognize an irrational person's modus operandi.' - Industrial Engineer Magazine "How can you survive all the cranks and impossible people that you daily have to deal with? Goulston describes their antics and how to deal with them in this delightful self-help book.' - San Francisco Book Review "Common-sense advice and humor offered by Goulston... sheds light on mental health issues that are not discussed (but definitely experienced) in everyday life, especially in the workplace.' - Small Business Trends "
