NO. There is no picture that can 100% accurately show the actual appearance of merchandise. We are technically NOT able to guarantee the accuracy of picture presented in this shop.
However, without pictures, there will be no online shopping. You still can use our pictures as a reference to do your purchase. We, just like everybody else, are by no means able to send you the exactly same one shown in the picture.

NO, because there is no unusable beads, unless it is broken. It is common to have some beads in a strand not suitable for a specific use for various reasons. "Not suitable" is not defective. We DO NOT guarantee every single beads to be perfect for any specific use. We therefore DO NOT issue credit for those "not suitable" beads. Our price always reflects the general quality of the entire strand, not every single bead. If the overall quality of the entire strand doesn't meet your expectation, you may return the entire strand in its original strung condition for a refund. We do not accept any loosen or partial strand returns.

No exchange on Etsy system. A return and a new order are considered two separate orders. Refund from a return can't be applied to a new order. There is no link between any two orders on Etsy system. Buyers are to pay the return and the new order shipping charges.

Grading for semiprecious stones quality is an intuitive visual inspection routine for differentiating and pricing purpose only. There is no market standard grading system. It's meaningless to compare gradings by two different companies. Your own visual inspection and judgement is the best grading most suitable to your purchase.

Rarely, but it happened, beads might be broken upon delivery. We do not send out any replacement beads or strand. Please take a picture showing us all broken pieces, we’ll proportionally credit the cost of broken pieces. Minor chips around the drill hole or edges and natural mineral cracks are not considered broken or damaged.

The length of a typical strand of temporarily strung beads or pearls is 16 inches.
However, when strung into a strand, not any size of beads can be strung up to exactly 16 inches. Sometimes a little bit longer, sometimes shorter. The 16 inches standard becomes flexible and getting shorter over the time. Now you can see length of 15.5", 15", 14" and 13", etc. They are all acceptable as a full strand. Another option is "half strand", usually available in 7", 7.5" or 8", etc.
The key point is that, no matter how long a strand actually is, the price is always for a strand as it is, rather than for any specific length. Length is never a pricing unit in beads trading. All length disclosure is for information only.