Since we make all of our products to order, we can easily fulfill your custom requests. Just contact us if you need to omit or change any of the ingredients in one of our goodies; We make minor and major customizations for our customers all the time.

Our completely natural facial and body butters may liquefy in hot (over 85 F) environments. Liquefaction will in no way harm your lotion, and simply tossing it in the fridge for a night or two will bring it back to its intended texture. Please keep in mind that shipping to or through hot climates, particularly in the summer months, may result in a liquefied lotion.

While we do not offer gift-wrapping, per se, your goodies will come neatly wrapped in a simple cardboard box (or USPS Flat-Rate box for large orders) hand stamped with our unique, and kinda funky, custom-made stamps.

If you'll be shipping your purchase as a gift, we can include a note - simply let us know exactly what you'd like the note to say: contact us through an Etsy convo, or leave us a note during checkout in the "Note to EmpireSquid" box. There is no charge for this.

We use fresh, all natural ingredients with no artificial preservatives added to any of our creations. Most listings will include the estimated shelf life for each individual product: typically between 3-6 months.

We use fresh, natural raw ingredients which we order on a monthly basis. Our products are a bit like fresh food: use 'em or lose 'em.

For the majority of our items, which are completely oil based with no added water (our toners & washes are exceptions to this), the product may begin to develop an 'old oil' smell if used beyond its shelf life due to oxidation of the oils. It will still be perfectly usable, but may not smell so great. Mold will only occur if water is accidentally introduced into the product container during use.

Not of our main product line. We do have this sample-size listing for single oils if you're interested in experimenting this way: www.etsy.com/listing/228590123

Since we make everything to order, and thus don't have a large batch to simply scoop out a bit from, it's not really feasible for us to offer samples of our handmade products. We do get asked for samples quite a bit, and we certainly understand why, but they're simply not something we can offer while keeping our shop handmade to order and easily customizable, which is important to us.

If you have any specific questions about a certain product or would like to try and pinpoint what might work best for your skin type, just convo us and we'll discuss it!

Not really.

We do, occasionally, send out coupon codes to our newsletter subscribers as a thank you for being an awesome SquidLetter devotee! You can sign up on our Facebook page or at our website at EmpireSquid.com

And we join in on some of the major Etsy sales with a few items at times.

But in general, we do our best to keep our everyday prices as low as we can, while still paying the bills (ingredients, fees, packaging, Etsy advertising, and such) and paying ourselves a reasonably fair amount for the time we put into our shop. We prefer to avoid typical sales gimmicks.

We stand by our products and want you to be happy with your experience with our shop.

If you are not happy with any of our handmade skincare products for any reason, simply contact us to arrange an exchange or store credit for the full price of the product, shipping excluded.

For opened, mostly unused bottles of essential oils or carrier oils, we can offer a 50% refund.

Any mistakes made on our end will be completely refunded or exchanged, shipping included.

For any issues, please contact us within 14 days and ship items back within 21 days of delivery.

Please note that bulk and/or discounted orders are not eligible for exchange or return.

No. As we make everything to order and don't mark our prices up enough to offer true (~50% off) wholesale pricing. We can, and do, offer limited discounts to larger orders for resale purposes - typically for small boutique and artisan shoppes.

We will fully cover the cost of reshipment of any shipping mistake made on our end and will do everything we can to make sure you get your goodies in a timely manner.

However, if we are given an incorrect address or the delivery is not received correctly and is sent back to us, the actual return shipping cost, which may be higher than the original shipping charge, will be the customer's responsibility.

We do not accept returns for incorrect shipping addresses or returned packages due to shipping issues and/or front desk problems.