Description
From manufacturing to customer service centers, logistics providers to hospitals; the essence of operations management is to satisfy the market "demand" by creating and delivering valuable products and services with our operational "capacity". This course teaches you how to improve your operations through actively managing your demand and capacity. First, go over some foundational concepts and terms. Then, dive into capacity utilization, the dilemmas and trade-offs, and how to forecast and understand causes and consequences of variation and uncertainty. Learn how to manage demand through influencing ordering behavior, communication, operational improvement, and strategic operational decisions. Plus, explore how to make better decisions about when and how to adjust your operational and production capacity. With your learnings from this course, you too can continue on your path to operational excellence! This course goes into more detail on a specific aspect of Operations Management. See my separate course Operations Management A-Z for a more general overview. This course then goes into much more detail on Demand and Capacity ManagementCourse Contents:1. Introduction to Demand and Capacity Management2, Foundations of Demand and Capacity3. Understanding Operations Capacity4. Capacity Utilization5. Managing Demand6. Operations Capacity7. ConclusionCauses of Variation of Demand and CapacityInternal and External Demand ManagementInfluencing Ordering BehaviourCommunication, Coordination and Customer CollaborationVendor Managed Inventory and Vertical IntegrationDemand Smoothing Through Operational ImprovementStrategic Operational Decisions for Demand PlanningDeciding To Increase or Decrease CapacityShould You Change Your Operational Capacity?Options To Change Operational / Production CapacityMilking extra capacityPreparing for Operations ExcellenceBusiness operations come in all shapes and sizes with a host of unique challenges; but the fundamentals of running successful and efficient operations all contain the same fundamentals. Without a grasp of these, no manager can apply the core principles or techniques of business operations management, strategy, design and improvement. Take control of your career and equip yourself to understand the real nature of business operations and how you can be the key to unlock their potential! FULL COURSE CONTENTS1. WelcomeManaging Your Operational Demand and CapacityCoping with a Big Customer Order2. Foundations of Demand and CapacityWhat Is Demand Management?What Is Capacity Management?Supply Chain Management Explained3. Understanding Operations CapacityActual Capacity and Theoretical Capacity ComparedCauses of Lost Time and Improving Operational Capacity4. Capacity UtilizationBalancing Demand With CapacityThe Supermarket Cashier DilemmaThe Kingman Law ConsequencesCapacity Utilization ExtremesForecasting Demand and Demand Planning5. Managing DemandCauses of Variation of Demand and CapacityInternal and External Demand ManagementInfluencing Ordering BehaviourCommunication, Coordination and Customer CollaborationVendor Managed Inventory and Vertical IntegrationDemand Smoothing Through Operational ImprovementStrategic Operational Decisions for Demand Planning6. Operations CapacityDeciding To Increase or Decrease CapacityShould You Change Your Operational Capacity?Options To Change Operational / Production Capacity7, ConclusionPreparing for Operational ExcellenceTake control! Boost your career and your business! Start learning today!
