Selling with a Servant Heart: Ten Lessons on the Path to Joy and Increased Income - by Jim Doyle (Hardcover)
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Book Synopsis There is a common misconception that being good at sales necessitates aggressive closing or finding ways to effectively bring in clients Think again! Author and sales trainer Jim Doyle explains how the best sellers have a commitment to their customers that goes way beyond being customer focused. Servant Heart Sellers, as he calls them, are obsessed with making sure the products they sell make a difference for their customers, not just closing the deal. This commitment changes everything about their sales approach. Selling with a Servant Heart outlines ten lessons that ultimately lead to greater joy in sales while also increasing income. When you commit to serving customers as a Servant Heart Seller, you'll find more success, greater customer loyalty, and far less churn. And you'll have a lot more fun, too. For the new salesperson, the experienced veteran, or anyone in between, the lessons of Servant Heart Selling have something salespeople across industries can draw from. More success. More customer loyalty. More joy in what you do. That's what can happen to your sales career when you start selling with a Servant Heart. Review Quotes As a minor league baseball franchise owner, I was at different times both a customer and a sales manager with a sales staff. Jim Doyle has crystallized the way I'd like to be sold to and has provided a great blueprint for developing successful salespeople. - Frank Burke, former owner, Chattanooga Lookouts Baseball As the CEO of a woman-owned consulting business, I understand that it is necessary to continuously grow our practice. Jim Doyle has written a book that aligns the sales process to our clients' needs and to the way that is most effective for us to develop long-term clients. - Claire Fisher, Managing Principle and CEO, Change Capability, Inc. Jim Doyle challenged our companies. He challenged us to do it differently than our competitors. He showed us how to focus on our customers' needs before our own. Seventeen years of record-breaking results followed. Try it. - Terry Hurley, President, Evening Post Industries Making the bold move from selling to serving was transformational. After twenty years of selling, I've finally fallen in love with what I do. Jim's method resonates so well with me. This book is pivotal for anyone wanting to dramatically improve their career performance, but the best payoffs extend far beyond the professional realm. - Lisa Rooks Morris, Top 1percent producing agent, Premier Sotheby's International Realty Many successful Hearst salespeople have employed the partnership approach to selling outlined in Selling with a Servant Heart. As someone who began my career in sales, I fully subscribe to Jim's philosophy; the best salespeople are fully vested in the success of the customer. - Jordan Wertlieb, President, Hearst Television, Inc.



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