Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
$5.80
Shop on Better World Books
Add to price tracker
Price Comparison
- Our Best PriceBetter World Books$5.80Shop
- Knetbooks$31.85Shop
Description
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed.
