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Wayfair

User Reviews: Wayfair

3.8 out of 5stars 479 Ratings (420 Reviews)
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    Extremely dissatisfied

    By Yahoo! Shopping User  May 17, 2016

    Remodeling the kitchen, I have ordered two of two tier RevAShelves to have ready for installation when the kitchen is complete. When I opened the packages ( flimsy packaging without manufacturer's original pacaging), all items contained innumerable f...inger prints, were bent, and could not be installed. The damaged merchandised was probably returned and re-shipped to me. The company refused to accept it for return since it has been delivered a month earlier. I shall never use this company again. It's a disgusting company. Stay away, the company is dishonest and shall rip you off. Read more Less

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    AVOID!

    By Yahoo! Shopping User  May 9, 2016

    You will regret it. Not only will you be paying for the product you purchased and probably will never receive, you'll be paying for the time that you waste talking to their incompetent customer service reps. I've been trying to get in touch with the ...person "in charge" of my delivery and I'm still waiting.. over a month and the reps keep telling me the same thing. I don't understand what the point of customer service is if I have to keep waiting on the person in charge of my items to respond. No one could help me over there. It had to be specifically that person. 2 of 3 parts were delivered and they kept telling me there was some miscommunication with their warehouse. Stop giving me excuses and fix your mistake guys. Where is management?! Do your job! Read reviews on them before ordering. They'll take your money and give you nothing in return. Read more Less

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    WORTHLESS..GO ELSEWHERE!

    By Yahoo! Shopping User  Apr 14, 2016

    Wayfair is absolutely the WORSE site to buy from. Everything "looks" all pretty and nice and they promise you the moon. DO NOT BE FOOLED! LOOK AWAY! Have been waiting almost 2 weeks now for a 2 day shipping order. The first time it was sent with the ...wrong items. Called and was told it would be 2 more days to correct it. Fine. Still haven't seen it and cust service says ti may go out tomorrow....yeah right. They say it's a warehouse problem and not their responsibility. If not theirs, WHOSE? I bought it from THEM. Anyway, nobody in customer service seems to care, not even their WORTHLESS manager! Read more Less

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    delivery and customer service

    By Yahoo! Shopping User  Apr 10, 2016

    I waited over 4 months for a bookcase. Every time it was shipped I was told it was broken before delivery. I never saw any bookcase. They had no problem holding onto my money for that whole time and often did not respond to my inquiries Won't shop th...ere again. Read more Less

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    Unnecessary Hassle

    By Yahoo! Shopping User  Apr 4, 2016

    Ordered an item, canceled same day - Sunday. Warehouse closed. Magically Monday, the item gets prepared for shipment anyway. We're sorry, we can't cancel your item, it's been shipped. No it hasn't, a label was created, but package not picked up from ...UPS yet. Instead of wasting your shipping costs, my time and money to ship right back to you.. ACKNOWLEDGE THE DAMN CANCELATION REQUEST!!!!! Annoyed! Will stick with Overstock & Amazon you idiots! Read more Less

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    Worse Customer Service Ever! They simply won't reply!

    By Yahoo! Shopping User  Jan 27, 2016

    I ordered Dining Room set, Dining room Buffet, 3 pieces coffee table, Sofa & Love seat, Bed frame, mattress, desk,... in the amount of $5,500 in December, 30th of 2015. Order# 2105335421.After 17 days I received the a Broken Dining Table! Called and ...they offered to replace it buy another one but will take up to 21 more days to be sent! They have ruined 2 important parties of ours so far because we have no dining table!Also we have not received our sofa & love seat since then (we sit on the floor) and just got a notice that we will receive this order between Feb 10 to Feb 15! While when we were ordering it said will be shipped in two weeks! You Buy online, pay it off and then will get it 45 days later!I have called this company several times and they said my customer service person is Zakkiya Hill at (617-)502-7514 . I have left 4-5 voice message but no reply.No one will return your call if they know you need help.Please!Please! Do not buy from these crooks.A Very Unsatisfied CustomerBijan Eftekari Read more Less

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    Wayfair does not stock their own warehouses

    By Yahoo! Shopping User  Jan 12, 2016

    Wayfair mostly ships directly from the manufacturer. They do not warehouse many items at all. They wait 2 full business days to process your credit card. Then they send an order notice to the product factory. The factory drop ships to your credit car...d address only. I ordered some heavy duty tote containers as a sample trial. When I went back to place an order of significant number, their prices literally doubled! Wayfair does not allow one star reviews on their website. They are all rejected. I know, I've written honest 1 star reviews and they are always rejected. Read more Less

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    Expedited Shipping for $23 and it never shipped

    By Yahoo! Shopping User  Dec 23, 2015 | 1 out of 1 found this Wayfair review helpful

    Ordered a Santa gift on December 19th. Paid next day shipping for $23 to make sure it arrived on time. Checked on order status on the 23rd and it hadn't shipped yet!!! Contacted customer service and they had no record of the order and offered to waiv...e the shipping fee! Seriously? No chance of having the present by Christmas now. So #$%$. Read more Less

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    Way unfair

    By Yahoo! Shopping User  Oct 30, 2015 | 2 out of 2 found this Wayfair review helpful

    We purchased living room furniture from this #$%$ site. After waiting over a month for a deliver date, they didn't show on the scheduled day. Calling only resulted in the excuse of "we could not fit your delivery on a truck." So I am out a days pay, ...the credit card was billed immediately and after a month still no furniture. The order is being cancelled and we will only purchase from local business going forward. Oh, just in case anyone from that joke of a business reads these reviews....we still have one new home to furnish and another to upgrade as well. Read more Less

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