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    Wayfair

    User Reviews: Wayfair

    4 out of 5stars 457 Ratings (407 Reviews)
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      storage box

      By Yahoo! Shopping User  May 22, 2015

      I ordered some storage box from Mayfair one lid was damaged & 2 latches are broken. I hate to deal with computer auto machine so I e-mailed them for a replacement parts. I received a quick respond with the damaged item right away & speak to a human. ...Since they can & send me just part of it, they're sending me the full storage box. Their customer service is a super awesome, nice guy named Mike Cotton. I would definitely order to them again since they have a good service & they value their customers. Thank you Wayfair!!! Read more Less

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      This seller just does not care

      By Yahoo! Shopping User  May 19, 2015

      I ordered a Little Tykes Cozy Coupe from Wayfair.comThe box was shipped to my home. The order is totally unacceptable. I Can't give this as a gift as intended. The carton is dirty, crushed / torn in places and looks like one end got wet. It looks lik...e it was dragged here rather than shipped here.Tried to resolve with Wayfair but Wayfair is hiding behind "policy" and steadfastly refuses to give a full refund or a new shipment unless I pay for return shipping.This is a rather large and fairly heavy item. I can not bring myself pay return shipping for a totally useless product from a totally uncooperative seller.Be warned; this outfit only cares about moving merchandise and billing for it - certainly not about a customer. Read more Less

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      bad service

      By Yahoo! Shopping User  Apr 3, 2015

      Very easy for Wayfair to collect the money but not so easy for me receiving the merchandise. I ordered a sleeper sofa 02/18/15 for $721 incl. tx. Finally the sofa was delivered outside my front door 03/30/15, The delivery man would not bring it into ...my ground level condo. The sofabed does not open flat and one foot is loose. I ordered through Sears.com. I will make sure from now on that if I order though Sears that it will be handled by Sears and NOT Wayfair. Read more Less

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      Luxury cotton jerssey sheets

      By Yahoo! Shopping User  Mar 13, 2015

      I ordered a queen set off "luxury" cotton sheets. Add says reg. price $140.00.Set came a week past delivery date with queen top sheet, cal. king fitted sheet, and 2 xl twin pillow cases.Quality not quite equal to the 20$ sheets at Walmart.BIG disappo...intment. Then, I have to pay shipping back to them. First and last order rom Wayfair. Read more Less

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      price raised high even with discount still high

      By Yahoo! Shopping User  Mar 10, 2015

      Wayfair raised the price high then made you fell good with discount and yet with discount the price still high. called to customer service and proved the same items sold much cheaper from another company.

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      substandard product not as pictured

      By Yahoo! Shopping User  Mar 1, 2015

      I placed an order for 2 Lenox towels. I have Lenox towels in my home for a few years. They are gorgeous towels. Well the ones they sent did not have the Lenox logo imprinted on the towels and were about 1/10th the thickness as they should be. They we...re knock-offs of some sort I am sure. So in addition to the $4.99 shipping cost, now it cost $6.78 to return them in the same box with the same weight. So it seems they can send you anything and you will have to pay all that money for no fault of one's own to send them back. I posted a review for the towels, and the next day it was taken off the website. When I checked today they put the price of the hand towel up from the $16.99 I paid to $20.00. I cannot believe the audacity of a company like this.I have not been able to get an adjustment on this as of yet. Read more Less

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      Shipping is the worst

      By Yahoo! Shopping User  Nov 22, 2014

      I cannot believe the shipping services they offer. As a Canadian I can order from other companies that expedite my purchase and I receive it in days. Wayfair takes up to a week to even ship the purchase than it takes a week to get to the border than ...it sits at the border for days than finally it ships to me. I am willing to pay more to expedite my purchases but they wont even offer it and instead I got a song and dance about the border and customs protocol. Well all the items I purchase from the US from other stores all go through the same border but they still get my packages to me in days not weeks and months later. Recently my purchases sat at the warehouse for 7 days than took 9 days to get to the border after that..unacceptable. And when you call to talk to customer service they do nothing but try and convice you they are doing all they can. NOT. If all other US stores can get my parcels to me than so can wayfair, they choose not to care is what it comes down to. Read more Less

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      Don't order from them if you own two homes

      By Yahoo! Shopping User  Nov 17, 2014

      If your credit card billing address is different from the ship-to address, it is automatically rejected by the fraud department. Customer service doesn't realize they have that flag so no further security questions are asked. They simply reject it.I'...ve ordered these chairs (can't find them anywhere else) for the third time today. With a little luck, I might get them by Thanksgiving in 2016. Read more Less

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      Terrible Customer Service. Shop Elsewhere.

      By Yahoo! Shopping User  Nov 14, 2014

      What horrible customer service Wayfair has. I ordered a product that clearly stated it would "Arrives by Thu., Nov 20". I then got a subsequent email saying it might not arrive until Mon. Nov. 24. I am out of town then and would not have ordered the ...item had I known there would be a bait and switch. I contacted customer service and they were not only not helpful, but unwilling to even consider making things right and then working the miscommunication out internally so that it did not happen to other people in the future. The order was not for an insignificant amount either. I would not recommend ordering from Wayfair and I do not plan to order anything from them in the future. Read more Less

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