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    Wayfair

    User Reviews: Wayfair

    3.9 out of 5stars 471 Ratings (415 Reviews)
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      Worse Customer Service Ever! They simply won't reply!

      By Yahoo! Shopping User  Jan 27, 2016

      I ordered Dining Room set, Dining room Buffet, 3 pieces coffee table, Sofa & Love seat, Bed frame, mattress, desk,... in the amount of $5,500 in December, 30th of 2015. Order# 2105335421.After 17 days I received the a Broken Dining Table! Called and ...they offered to replace it buy another one but will take up to 21 more days to be sent! They have ruined 2 important parties of ours so far because we have no dining table!Also we have not received our sofa & love seat since then (we sit on the floor) and just got a notice that we will receive this order between Feb 10 to Feb 15! While when we were ordering it said will be shipped in two weeks! You Buy online, pay it off and then will get it 45 days later!I have called this company several times and they said my customer service person is Zakkiya Hill at (617-)502-7514 . I have left 4-5 voice message but no reply.No one will return your call if they know you need help.Please!Please! Do not buy from these crooks.A Very Unsatisfied CustomerBijan Eftekari Read more Less

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      Wayfair does not stock their own warehouses

      By Yahoo! Shopping User  Jan 12, 2016

      Wayfair mostly ships directly from the manufacturer. They do not warehouse many items at all. They wait 2 full business days to process your credit card. Then they send an order notice to the product factory. The factory drop ships to your credit car...d address only. I ordered some heavy duty tote containers as a sample trial. When I went back to place an order of significant number, their prices literally doubled! Wayfair does not allow one star reviews on their website. They are all rejected. I know, I've written honest 1 star reviews and they are always rejected. Read more Less

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      Expedited Shipping for $23 and it never shipped

      By Yahoo! Shopping User  Dec 23, 2015 | 1 out of 1 found this Wayfair review helpful

      Ordered a Santa gift on December 19th. Paid next day shipping for $23 to make sure it arrived on time. Checked on order status on the 23rd and it hadn't shipped yet!!! Contacted customer service and they had no record of the order and offered to waiv...e the shipping fee! Seriously? No chance of having the present by Christmas now. So #$%$. Read more Less

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      Way unfair

      By Yahoo! Shopping User  Oct 30, 2015 | 1 out of 1 found this Wayfair review helpful

      We purchased living room furniture from this #$%$ site. After waiting over a month for a deliver date, they didn't show on the scheduled day. Calling only resulted in the excuse of "we could not fit your delivery on a truck." So I am out a days pay, ...the credit card was billed immediately and after a month still no furniture. The order is being cancelled and we will only purchase from local business going forward. Oh, just in case anyone from that joke of a business reads these reviews....we still have one new home to furnish and another to upgrade as well. Read more Less

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      Horrible Experience...Don't Shop Wayfair!

      By Yahoo! Shopping User  Oct 16, 2015

      Do NOT buy anything from Wayfair!!! I read the negative reviews before purchasing a duvet cover and was a little hesitant, but I thought I'd be safe ordering bedding! Wrong! I ordered the product on 9/12/15 and didn't receive it until 9/21/2015. It w...asn't what I expected, cheap looking fabric and it actually smelled like chemicals. So today I went to return it and was told the I was out side the 30 day timeframe. I'm now stuck with a $60 duvet cover I'll never use because it's cheap and toxic. I will never shop at Wayfair again. I'm sticking with Amazon...fast shipping, good customer service, and great return policy! Read more Less

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      Wish I had read the reviews first

      By Yahoo! Shopping User  Aug 11, 2015

      Great website. And all downhill from there. I've had floor tile on order for over a week - shown in stock - before I get a one line email telling me they actually don't have them. It's a critical item for a renovation. The first, last and only order ...I'll place with these bozos. Read more Less

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      Way fed up with Wayfair

      By Yahoo! Shopping User  Aug 3, 2015

      I never received the floor tiles I ordered from Wayfair. After several attempts to seek a refund directly from the merchant I had to file a dispute with PayPal on this order. It was over 3 months since I placed the order and I just wanted my money to...be refunded. I’m very disappointed with my shopping experience at Wayfair. Read more Less

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      storage box

      By Yahoo! Shopping User  May 22, 2015

      I ordered some storage box from Mayfair one lid was damaged & 2 latches are broken. I hate to deal with computer auto machine so I e-mailed them for a replacement parts. I received a quick respond with the damaged item right away & speak to a human. ...Since they can & send me just part of it, they're sending me the full storage box. Their customer service is a super awesome, nice guy named Mike Cotton. I would definitely order to them again since they have a good service & they value their customers. Thank you Wayfair!!! Read more Less

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      This seller just does not care

      By Yahoo! Shopping User  May 19, 2015 | 1 out of 1 found this Wayfair review helpful

      I ordered a Little Tykes Cozy Coupe from Wayfair.comThe box was shipped to my home. The order is totally unacceptable. I Can't give this as a gift as intended. The carton is dirty, crushed / torn in places and looks like one end got wet. It looks lik...e it was dragged here rather than shipped here.Tried to resolve with Wayfair but Wayfair is hiding behind "policy" and steadfastly refuses to give a full refund or a new shipment unless I pay for return shipping.This is a rather large and fairly heavy item. I can not bring myself pay return shipping for a totally useless product from a totally uncooperative seller.Be warned; this outfit only cares about moving merchandise and billing for it - certainly not about a customer. Read more Less

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