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Bunk Bed King

User Reviews: Bunk Bed King

3.8 out of 5stars 11 Ratings (10 Reviews)
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    Great product and great customer service

    By Yahoo! Shopping User  Jun 24, 2013 | 2 out of 2 found this Bunk Bed King review helpful

    I bought a full over full bunk bed that did not include a trundle bed. They accidentally sent me a trundle bed instead of one of the boxes I was supposed to receive. I sent them an email in the evening and the next morning there was a reply telling m...e to keep the trundle bed free of charge and they were shipping out the missing box immediately. I got the missing parts a couple days later, and my bed is beautiful and very well made. Very happy with how they handled the problem. Read more Less

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    Not impressed

    By Yahoo! Shopping User  Jun 2, 2013 | 3 out of 4 found this Bunk Bed King review helpful

    We were very excited to receive the twin over twin staircase bunk with the under bed drawers, but its been very disappointing since they have arrived. All of the wood, save the under bed drawers, is either broken, cracked, or gouged. Since the pieces... arrive double boxed, it isn't likely the result of shipping, yet Bunk Bed King is telling us they are filing a claim against UPS. We have called multiple times, we only get voicemail, and we are instructed to communicate via email. We speak to different reps each time and it is getting very confusing. We really want this transaction to work out and our sons are so excited about this bed. Having worked for a company that prided itself on 'world class customer service,' its frustrating to experience less than stellar help. We will see how it turns out in the end...or we might end up finding the bed elsewhere. Read more Less

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    Solid and Well Built

    By Yahoo! Shopping User  Mar 31, 2012 | 5 out of 5 found this Bunk Bed King review helpful

    We ordered a Twin over Full Bunk Bed with Stairs and Drawers late Friday and it was delivered on the following Friday. There were minor defects and flaws from shipping, but nothing that effects the look or function of this bed. Easy to build (but tak...es a while) and SOLID! I saw a similar bed online that was twice the price as sold here, and I am very happy with the entire product. Read more Less

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    Honey pine staircase twin over twin

    By Yahoo! Shopping User  Feb 15, 2012 | 2 out of 2 found this Bunk Bed King review helpful

    My kids had metal and wood bunk beds when they were little, bunk beds are great space savers in small bedrooms. The staircase bunk bed was purchased for my two grandkids and this is just what we wanted! I like the solid wood construction, very sturdy.... It did take a while to assemble since the instructions gave letters and numbers but none of the pieces were marked. So there was alot of guess work involved trying to match the various wooden parts and pieces of hardware. A few times I had to take stuff apart because I got confused and did it wrong. It definitely was time consuming trying to figure what was what and where it went. It took me nearly an hour just to get halfway through the 18 pages of instructions. The bunk beds themselves weren't that difficult but the staircase and drawers - oh my! That's where the greatest slow-down ocurred. But the effort was well worth it, no cheap particle board here. I remember how my children's bunk beds were, the metal ones always swayed a bit and the wood ones had squeaky springs to lay the mattresses on. I tried shaking this bed and it wouldn't budge, it's well built. The shipping was fast too, only took 4 days via UPS. To be fair, we don't live that far away. It comes from Arlington, TX and we are in San Angelo, TX. Overall I am very pleased with this purchase, the quality is great, I only give it a 4 star rating instead of 5 because it is a bit pricey and the instructions are not clear enough (pieces should be marked to correspond with the instructions). Read more Less

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    OMG!

    By Yahoo! Shopping User  Sep 14, 2011 | 1 out of 4 found this Bunk Bed King review helpful

    After placing my order on a Sat night, delivered in 4 days (Thursday)!!! OMG. That is freaky fast. It is hard finding a FULL over FULL and when you do, its SOOOO expensive. They had options here at affordable prices. I had a question and was mad to s...ee NOT phone number, but after getting a response back within a few hours (on a business day/hours), I then no longer cared that they did not have a phone #. I would defiantly order from here again and do recommend them. Read more Less

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    BK900 white stairway Bunk Bed

    By Yahoo! Shopping User  Jul 6, 2011 | 4 out of 6 found this Bunk Bed King review helpful

    Cons: 1) Waited for product which was on back order. 2)Product was still in packaging from Brazil, indicating BunkBed King never checked quality of product before sending it to customer. 3)When product was delivered many of the pieces were cracked, c...hipped and or broken.4) Inferior product, wood of cheap quality.5) when replacement parts were sent many were in worse condition than the parts they were replacing. Pros:1) Product was delivered within days of its arrival at bunk bed king. 2)Reasonably priced and had no taxes or shipping charges attached. 3) when you called customer service you actually spoke to a real person. 4) customer service rep was amiable, offered quick feedback and sent out replacement parts immediately.Overall I rate this product 3.5 however, I would not recommend this particular product to anyone; Unless, of course, they are willing to accept the fact that you get what you pay for and are willing to make all the necessary repairs themselves as my husband and I opted to do. Note: this option increases the cost of the product and time spent in putting it together. Read more Less

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    Good

    By Yahoo! Shopping User  Dec 22, 2009 | 4 out of 4 found this Bunk Bed King review helpful

    Overall, can only give this a 3. Price is very reasonable and free shipping is a definite plus. However the quality is a bit lacking. One piece of a bunk bed came partially broke. We decided instead of dealing with returns, to just attempt to rep...air ourselves. (This was a xmas present for our son.) Some of the pieces also became very stressed when inserting through the wooden dowels. The instructions are not bad, it's just that none of the pieces are marked. So I'd recommend spending a half hour to an hour, studying the instructions, pieces, and mark them before starting. I'm not a complete moron, but the wife and I had to 'redo' some of what we put together when we realized we had the wrong piece. This happened twice. The wood beams underneath the mattress are also not very sturdy. I'm 175 and one of the beams broke when I was on the top bunk. Finally it says not to use power tools and who doesn't nowadays? The reason again is because of lack of quality. Many times the power drill would stress the wood and crack it. Although I wonder if that would change even if we used the primitive hand crank tool included. I probably would buy from here again. I just hope the bunk bed lasts 5 years! Read more Less

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    Excellent

    By Yahoo! Shopping User  Aug 21, 2009 | 6 out of 6 found this Bunk Bed King review helpful

    Although the twin over full bunk bed took a while to assemble, the instructions were simple and clear. The bed is very good quality at a very good price. When I called to inquire about the shipment, a person actually answered the phone. I would or...der from this company again without hesitation. Read more Less

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    Good

    By Yahoo! Shopping User  Mar 12, 2007 | 5 out of 6 found this Bunk Bed King review helpful

    Purchased the full over twin. Bed is very nice for the price. had an issue when one of the pieces arrived broken. They were a little slow to respond to my queries...they claimed they were the victims of an inadvertant email bomb. who knows. Th...ey responded about the same time i sent an initial complaint to Yahoo shopping. after that all was good. Read more Less

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    Fair

    By Yahoo! Shopping User  Feb 10, 2007 | 7 out of 11 found this Bunk Bed King review helpful

    I ordered my twin over full bed on a saturday morning, and had it delivered by thirsday afternoon. I rate this portion of my transation with BunkBedKing as excellent. The problems started when I started unpacking. One of the bed siderails came d...amages and could not be used. I followed the instructions on their webpage, sent an email including a picture of the damage. I still have not heard a reply from them. I will post another review when i get this resolved. my advice now is to be careful Read more Less

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