• FirefoxInstall the new Firefox »
  • Shopping > Shop by Store > Shoebuy.com

    Shoebuy.com

    User Reviews: Shoebuy.com

    Shoebuy.com
    2 out of 5stars 109 Ratings (76 Reviews)
    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      HORRIBLE CUSTOMER SERVICE

      By Yahoo! Shopping User  Aug 21, 2016

      Purchased two pairs of shoes that I need to return. Been trying for two weeks to get a return ship label but can't seem to get it. Yet they are going to charge me a $7 restocking fee on each pair of shoes. I deserve the restocking fee for going throu...gh this mess. NEVER purchasing from this company again!! Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Scam

      By Yahoo! Shopping User  Apr 26, 2016

      I ordered a pair of Crocs Patricia II Expresso/Mushroom women's size 7 from Shoebuy.com on April 20, 2016. I made the color selection and size based on what Shoebuy.com showed they had in their inventory. I made the purchase through my Paypal account...which they took out of my account immediately. They state that it takes 1-5 business days to ship the shoes. On the 5th day (April 26, 2016) when the shoes were to be shipped I get a cancellation of the order from Shoebuy.com and a refund of the purchase amount. The explanation was that they did not have the shoes in stock. When I called their customer service I found that they do not even have any inventory of shoes but instead have the order drop shipped from the manufacturer. They even admitted they don't even know what the manufacturer has in its inventory. They dupe the customer into buying shoes, which they claim they have in their inventory, keep your money for almost a week, then cancel the order on the day its due to ship. They should be able to determine if they can fulfill the order at the time of the order, not a week later. This company is nothing but a scam to collect money from customers, hold it for a week to collect interest, and then refund the initial payment to the customer. Meanwhile, the customer loses interest they could have made on that purchase price by keeping it in their own account, not to mention the inconvenience and waste of time the customer spends waiting on shoes that are never going to be delivered. Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      RIP OFF ARTISTS

      By Yahoo! Shopping User  Apr 21, 2016

      I ordered a pair of very nice Men's slippers for my son. They only came in one width, which I assumed would be suitable for men. However, they turned out to be the same width as my own female slippers. I spoke with a supervisor about it, and after a ...long and protracted discussion, she said she would waive the restocking fee "this one time". HOWEVER: when my refund was issued, they still deducted $7 from it. I called again, and the person I spoke with said that there was NOTHING IN THEIR NOTES about waiving the restocking fee. So, on top of being sleaze balls who bury their dirty policies in the fine print, they're BALD FACED LIARS. I guess the two things go hand in hand and I shouldn't be surprised, but I'm writing this review to make sure other people know. Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Horrible customer service

      By Yahoo! Shopping User  Jan 22, 2016

      I paid extra for 3 day shipping. The shoes arrived 11 days later, several days too late. Shoebuy is charging a $7 restocking fee. I called customer service (was on hold for nearly an hour), and Steve, the CS manager was beyond rude. Never again will ...I buy from shoebuy. Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Never buy from shoebuy again

      By Yahoo! Shopping User  Nov 10, 2015

      I was charged a restocking fee even I canceled my order on eraly Monday morning after placed my oder on Sunday. Bad customer service.

    • Overall:

      Shoebuy Has Sunk to a New Low

      By Yahoo! Shopping User  Oct 3, 2015

      SHOEBUY BUYERS BEWARE! As of August 1, 2015, Shoebuy has imposed a $6.95 restocking fee for EACH item you return. So if you order 3 pairs of shoes in different sizes and purchase one of them, you would be charged $13.90 to return the other two. TOTAL...RIPOFF! I've been a loyal Shoebuy customer for years, but from now on, I will be buying my shoes from ZAPPOS. Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      No notice in Change in exchange policy

      By Yahoo! Shopping User  Sep 9, 2015 | 1 out of 1 found this Shoebuy.com review helpful

      I have purchased from this company for years. Last week I ordered two pair of shoes. The one did not fit. When I went to make the return today I learned they now have a $6.95 restocking fee. They never notified their customers of this. I will no long...er be ordering from them. I had asked for a one time forgiveness on this fee and they denied it. Very poor customer service. Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      CHANGED RETURN POLICY WITHOUT NOTICE

      By Yahoo! Shopping User  Aug 29, 2015 | 2 out of 2 found this Shoebuy.com review helpful

      I have been buying shoes from shoebuy.com for years, they always had free returns. On August first they QUIETLY changed this policy without telling their customers. I did my customary back to school order. I ordered a few sizes to see which fit and w...hen I returned the others i got hit with 70 dollars in "restocking fees" 6.95 per shoe. When i asked for a one time waiver, they were obnoxious and unwilling. They would not explain why there was no notice. When i told them their website still says free returns they said that was due to cookies. I will never be using them again, and neither should you. Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Misleading Exchange policy and advertising, Not PayPal Friendly

      By Yahoo! Shopping User  Aug 15, 2015 | 1 out of 1 found this Shoebuy.com review helpful

      Careful how you pay for the purchase. After a length wait time to ship, the fitment guide was not correct and I needed to return shoes for an exchange. The WEBsite does not even give you an option for exchange. It forces you into a return and a $6.95...restock fee. According to Shoebuy, since I used Paypal, it was considered a third party purchase and not subject to free exchanges. This is not stated any place on website. Also, shoebuy said their web pages are not all working yet. If I want a refund I must petition the billing department via e-mail and request a refund of the $6.95 for the exchange. I think this is slightly shady. For them to say I am getting charged to exchange because of Paypal is ridiculous. Amazon.com next time. Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Sucks Service

      By Yahoo! Shopping User  Feb 24, 2015

      the most terrible company i never deal with, i order the shoes from them, and i fill-out the right home address, they ship to different address and then ask me to pick the shoe by myself, when i using PAPAL for the payment, at that web page doesn't s...ay anything about if using PAPAL will be ship to PAPAL address, what kind the company is, i will never order the shoes from this company again, and i will tell everyone that i know not to do so. Read more Less

    Rate & Write a Review: Shoebuy.com

    All fields marked with * are required
    0 out of 5.0 stars
    0 out of 5.0 stars
    0 out of 5.0 stars
    0 out of 5.0 stars
    0 out of 5.0 stars
    0 out of 5.0 stars
    Maximum of 4,000 characters
    Cancel

    Rate & Write a Review: Shoebuy.com

    Thank You. Your review has been posted.
    Close