I have never had such an excellent and quick service and response. Yes, I have found some items cheaper elsewhere, but the customer service response speed and their care is unbeatable. I wish other companies cared this much.
always liked Zappos but recently my printer broke so I asked them to mail a return label. Kept saying they were doing it, it never arrived. Many phone calls, etc., still no label. Stuck with these shoes, I keep calling them, they keep saying 7-10 day...s, but label never arrives. Will never buy anything from them again, shoebuy.com much better. They know how to send a label and give discounts besides Read more Less
Amazing customer service. I just got off the phone with customer service because of a defective volleyball that I received and was absolutely wowed with how well they handled it. They let me know they would resend a volleyball today and would bump up...the shipping for free so that it would be here sooner. They also let me know to keep the defective volleyball that I have for the inconvenience. I am so impressed by this and will definitely continue shopping here much more because of it. I love their shipping and return policy. This is an amazing company that I would definitely recommend to everyone. Read more Less
I purchased a pair of shoes from Zappos because they were $5 cheaper than their competitor. I was promised a two day delivery, but now after four business days have been told that it make take 7-8 business days! That is 4 times what they promised! Cu...stomer service was of no help at all . . . the shoes were actually in my hometown for four business days but Zappos could do nothing to help. I eventually bought the same shoes from their competitor and had to get a refund from Zappos. Will never purchase through them again! Read more Less
Things are shipped promptly, arrive when they are supposed to. The few times I have had to exchange things the customer service has been fantastic-efficient and friendly. Never thought I'd buy shoes and clothes on-line so easily.
I am shocked at the negative comments. I've ordered several times with no problems. The first time i ordered the shoes didn't fit my hard to fit foot. i wore them a couple of days and got them dirty at work. Their customer service IM'd me to see how ...I liked the shoes. I told her they didn't fit, but not their problem. She said send them back, I said, i wore them, they are dirty. No prob!! So, when i sent them back (free shipping) the immediately credited my account!! I'm a customer for life. So easy and beyond fair to deal with. Read more Less
Zappos is the worst company to deal with. They do not price match and Zappos price on the boots were $100 more than Sierra Trading Post. They said they don't price match but they would make an exception for me. I gave them a link to to Sierra and the...y said it's the wrong color and would not price match. They are a lousy company, do not deal with them. You can find boots and shoes way cheaper at other places. Read more Less
Fast and Great service! Very satisfied!
I recently tried to order some shoes on Zappos to try out their service. I was severely disappointed and ripped off. I had to change the shipping address when i submitted the order and the changes did not get picked up. I missed this detail. Customer...service did nothing to remedy the situation. I will never shop here again and will tell anyone that they are a rip off. Read more Less