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    Zappos.com

    User Reviews: Zappos.com

    Zappos.com
    3.8 out of 5stars 187 Ratings (135 Reviews)
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      can't mail a return label to save their lives

      By Yahoo! Shopping User  Feb 21, 2015

      always liked Zappos but recently my printer broke so I asked them to mail a return label. Kept saying they were doing it, it never arrived. Many phone calls, etc., still no label. Stuck with these shoes, I keep calling them, they keep saying 7-10 day...s, but label never arrives. Will never buy anything from them again, shoebuy.com much better. They know how to send a label and give discounts besides Read more Less

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      So So

      By Yahoo! Shopping User  Jan 10, 2015

      purchasing was an ease. product selection is good. my only gripe with zappos is that they re-worded my product review to their likening. when I brought it to their attention they ignored me. BE AWARE, THEY CAN AND THEY WILL REWRITE YOUR REVIEWS TO TH...EIR SATISFACTION. Read more Less

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      Amazing customer service!

      By Yahoo! Shopping User  Dec 8, 2014

      Amazing customer service. I just got off the phone with customer service because of a defective volleyball that I received and was absolutely wowed with how well they handled it. They let me know they would resend a volleyball today and would bump up...the shipping for free so that it would be here sooner. They also let me know to keep the defective volleyball that I have for the inconvenience. I am so impressed by this and will definitely continue shopping here much more because of it. I love their shipping and return policy. This is an amazing company that I would definitely recommend to everyone. Read more Less

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      Horrible Delivery Time

      By Yahoo! Shopping User  Dec 5, 2014 | 1 out of 1 found this Zappos.com review helpful

      I purchased a pair of shoes from Zappos because they were $5 cheaper than their competitor. I was promised a two day delivery, but now after four business days have been told that it make take 7-8 business days! That is 4 times what they promised! Cu...stomer service was of no help at all . . . the shoes were actually in my hometown for four business days but Zappos could do nothing to help. I eventually bought the same shoes from their competitor and had to get a refund from Zappos. Will never purchase through them again! Read more Less

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      Great customer service

      By Yahoo! Shopping User  Nov 2, 2014 | 0 out of 1 found this Zappos.com review helpful

      Things are shipped promptly, arrive when they are supposed to. The few times I have had to exchange things the customer service has been fantastic-efficient and friendly. Never thought I'd buy shoes and clothes on-line so easily.

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      FABULOUS

      By Yahoo! Shopping User  May 25, 2014 | 0 out of 1 found this Zappos.com review helpful

      I am shocked at the negative comments. I've ordered several times with no problems. The first time i ordered the shoes didn't fit my hard to fit foot. i wore them a couple of days and got them dirty at work. Their customer service IM'd me to see how ...I liked the shoes. I told her they didn't fit, but not their problem. She said send them back, I said, i wore them, they are dirty. No prob!! So, when i sent them back (free shipping) the immediately credited my account!! I'm a customer for life. So easy and beyond fair to deal with. Read more Less

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      Lousy, overpriced company to do business with

      By Yahoo! Shopping User  May 23, 2014 | 2 out of 3 found this Zappos.com review helpful

      Zappos is the worst company to deal with. They do not price match and Zappos price on the boots were $100 more than Sierra Trading Post. They said they don't price match but they would make an exception for me. I gave them a link to to Sierra and the...y said it's the wrong color and would not price match. They are a lousy company, do not deal with them. You can find boots and shoes way cheaper at other places. Read more Less

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      Fast and Great service!

      By Yahoo! Shopping User  Apr 22, 2014

      Fast and Great service! Very satisfied!

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      Horrible Customer Service

      By Yahoo! Shopping User  Mar 21, 2014 | 2 out of 2 found this Zappos.com review helpful

      I recently tried to order some shoes on Zappos to try out their service. I was severely disappointed and ripped off. I had to change the shipping address when i submitted the order and the changes did not get picked up. I missed this detail. Customer...service did nothing to remedy the situation. I will never shop here again and will tell anyone that they are a rip off. Read more Less

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      Hate the Zappos

      By Yahoo! Shopping User  Feb 27, 2014 | 1 out of 2 found this Zappos.com review helpful

      I really don't like Zappos after having bad experience with them. There shipping service is really bad, instead of the, http://www.fsession.com is best that they have great shipping service, the fulfill what they promise, outstanding service and pric...es are really low. Read more Less

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