The website was clean and easy to use. The shipping options were great. However, my order arrived 4 days after the chosen shipping option. Some how, customer service neglected to inform me that the item couldn't be found and therefore, delivery may...be delayed. Needless to say, I wasn't able to send the item out as planned. The person I spoke with on the phone was understanding and apologetic but this was after I called their office. Read more Less
I got a great price on my Optoma projector and outdoor movie screen. I was initially dismayed when they told me it was not in stock and I had to wait a couple of weeks to receive it. I expressed my dissatisfaction, and they worked hard to rectify the...problem. They were ultimately able to find another supplier who could ship me my projector asap. I got my projector and screen within 4 days, and was able to use it for the weekend. Focused Technology worked hard to make me a happy customer and they succeeded. Their customer service is top-notch. Read more Less
I had a largely positive experience purchasing from Focused Technology.I spoke at length with some customer service representatives prior to the purchase for assistance on model selection and specification, educational discounts, and accessory option...s. The representatives were very helpful and I feel I made the best possible purchase with the financial resources available and for the specific space and usage the projector was intended for.The one hiccup was when I checked the tracking number on the Wednesday that it was supposed to arrive; turns out it had never even shipped. As I understand it this was a mistake on the part of the projector manufacturer (Eiki) or their warehouse, not on the end of Focused Technology.That said, Focused Technology picked up the slack and upgraded our shipment to 2-Day Air and made sure it shipped out that day. Excellent! Read more Less
We made an order at 1pm yesterday, choosing next day air shipping. By 10am this morning, I was notified that our order simply never shipped at all yesterday afternoon. The sales manager was not willing to refund the next day air premium shipping pric...e that we paid, so I simply asked for a refund! What a bummer to be let down when you're in a pinch! Read more Less
My goto place for Projectors. The staff is most helpful. Delivery is as good as it gets and they manage to get those large Daylite drop down screens to me in one piece.
Order status (shipping) updates not available without contacting Focused Technology's customer service and waiting on a reply.
Stuff arrived new as advertized. Fast free shipping. Will buy from again!
Great product and service, marred by poor shipping experience. I paid extra for "2-day air" shipping to get my item by a particular deadline. I foolishly assumed the product would ship the day following the order -- but this turned out not to be ...the case. A bad assumption on my part, I guess. "2-day air" shipping turned out to be a 3rd-rate freight hauler (not UPS, FedEx, or USPS), and took much longer than 2 days due to "external factors." I also had to e-mail Focused Technology several times for a tracking number just to figure out where my stuff was. Despite that, I recomend the company. Good shopping experience, prompt and courteous customer service, item was well packaged, and the product was exactly as described. They just need to better manage customer expectations about shipping. Read more Less
Sales Representative called me to confirm I placed the order, and to confirm that the SHIP TO ADDRESS, which was different from the BILLING ADDRESS, was correct. This was comforting to know for Identity Theft reasons. Very pleased.