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    OneWayFurniture.com

    User Reviews: OneWayFurniture.com

    4.1 out of 5stars 37242 Ratings (22807 Reviews)
    • Overall:

      Not honest

      By Yahoo! Shopping User  Jan 23, 2015

      I called One Way Furniture before placing my order for a table to find out whether the table was in stock. I was told yes and placed my order. Ten minutes later I check my order confirmation and it stated that the table was out of stock and gave a ve...ry vague timeline for delivery. I tried contacting this company by phone but wound up staying on hold for more than 10 minutes. Someone names Michael called me twice and said that he noticed I disconnected and how can he help but I was not home so he left a message. I called him back twice but my calls went to his voice mail. I then tried calling the number listed on their website from my home phone and from my cell phone and no matter what prompt I followed I got an error message stating that my call cannot go through and to call back. After the 10th attempt I wrote to Paypal and asked that I be refunded my payment. This company cannot possibly be legitimate when they give NO other options for contact than the phone number. There is no contact us by email or web form, there is no chat. So if the do not respond my only issue is to contact God? Read more Less

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      Awful

      By Yahoo! Shopping User  Oct 7, 2014

      I ordered a Coaster metal bed frame. It showed up in about the time frame I'd expected. However, it was missing FIVE pieces -- all the legs that go under the middle of the bed to support it. I called OneWay Furniture the morning of August 31 and told...them about the missing parts. They said they'd do a "high priority" replacement... although wouldn't commit to shipping any way other than ground. On October 6, I got an email saying my parts will ship no later than October 10. Via ground, of course. So if you're looking for missing pieces and "high priority" service that takes at least 6 weeks, this is the company you should order from. If not, take your business elsewhere. Read more Less

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      Horrendous

      By Yahoo! Shopping User  Jul 9, 2014

      Ordered an Abbyson sectional sofa on 6/7, took 3 weeks to get here, opened the boxes and it was the wrong sofa.1 month later now (7/9) i'm still trying to get a refund, was told it will be another 1-2 weeks. freakin ridiculous, will never, ever use a...gain. this is same as Cymax stores. Read more Less

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      DO NOT USE THIS COMPANY

      By Yahoo! Shopping User  May 2, 2014

      DO NOT USE THIS COMPANY horrible customers service - takes forever to get a refund for your purchase

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      HORRIBLE

      By Yahoo! Shopping User  Mar 19, 2014 | 0 out of 1 found this OneWayFurniture.com review helpful

      ordered a desk from this company and not only was it not shipped to the right address when I contacted them about it and AFTER they realized it was their mistake they told me it would take another week to just get the order entered not to mention ano...ther shipment time. ABSOLUTELY HORRIBLE. Found the same desk on a competitors site for $50 less about a week after ordering to add insult to injury. DO NOT USE THIS COMPANY Read more Less

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      SCAM

      By Yahoo! Shopping User  Jan 27, 2014

      I ordered an accent table on their website, the picture showed a beautifully finished wood table. When I opened a box I saw a cheep very poorly finished or half finished table. It was just really very poor quality nothing like on the picture. done. W...en I contacted one way furniture to return it,, I found out that not only do they charge 15% restocking fee but they also apply their shipping fee back to your credit card, So their marketing "free Shipping " is basically a LIE. And then you have to pay to ship it back to them. I have never came across such TERRIBLE customer Service. If you go to Wayfair on Amazon on overstock , they will never charge restocking fee or charge your card for their 'Free Shipping". FALSE ADVERTISING. Think twice before you buy from them. If you do not like the product you will loose a lot of money to return it. Read more Less

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      Terrible company

      By Yahoo! Shopping User  Jan 4, 2014

      Item was ordered as christmas present from my boyfriend 2 weeks before christmas. In the original email I received I was given an estimated delivery date of 12/27. It was never delivered and when I called to find out where my item was I was told it h...ad not even been shipped yet. This was on 12/30. I was told the manufacturer was not going to be open until thursday the 2nd and they would give me a call back on thursday to let me know when the item would be shipping. Not only did I never receive my call but when I called on Friday during normal business hours they were closed and on saturday I was told the manufacturer wouldn't be open until monday. No compensation was offered for the time I have waited or any form of expedient shipping. Both customer representatives I was actually able to get a hold of were rude on the phone and showed little interest in resolving the matter. In attempt to cancel my item I was told I now have to wait an additional 48 hours before I will know if my item is cancelled or not. I found this item for less money and free 3 day shipping on amazon after purchasing. I will not be coming back to this company. Read more Less

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      Item Never Received

      By Yahoo! Shopping User  Dec 26, 2013 | 1 out of 1 found this OneWayFurniture.com review helpful

      I placed an order for a Christmas gift, but I never received the order. I called customer service to ask about my order. I was put on hold while the manufacturer was called. Customer service returned to the line to tell me that the item I ordered was...no longer available. I said why was I never notified so I could order it elsewhere, The response was the the manufacturer was closed down for a week so no one way notified. I find it hard to believe that is true since it's the biggest shopping month of the year, plus OneWay wasn't informed. I will never deal with this company again. There communication is lousy. Read more Less

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      Worth Every Dollar I paid, Great Company

      By Yahoo! Shopping User  Nov 22, 2013 | 0 out of 1 found this OneWayFurniture.com review helpful

      I have ordered several items from this site and have been happy with what has been provided to date. They also ask for item reviews and do appreciate that they seek feedback both about the company and the items they sell. The reason they get 4 stars ...instead of 5 is because of the various shipping speeds. I'm sure this is due to some of the items being drop shipped.The first item I ordered was a dinette set. It honestly looked better in the picture but I can hardly blame One Way Furniture for that as all items usually have a stock photo the manufacturer provides. However it did arrive in the time frame they indicated. The second item I ordered was slipper chair. It was delivered timely and the price crushed the competition's prices. I wish they had more of this chair in stock because I want another one. The third item I ordered was a bar stool. This arrived very quickly and the product was as depicted. Now, if you don't want to or are not able to assemble furniture this may not be the place for you to order furniture from. But my experience ordering from them has been awesome so far. Read more Less

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