This company has slow delivery and provides no tracking number. I did get my order but it came from etoysworld.com. trend times just takes your order and purchases it from another online retailer. They send it to you as a "gift" from trend times. Eve...n though I had searched hard, turns out the $59.99 toy I ordered from trend times, they purchased from etoysworld for 29.99 and had etoys ship it to me. Well at least I got it and it was the right color. Compared to others who have dealt with this company I consider myself lucky. Read more Less
my experience with trendtimes.com was AWFUL! I ordered an item and although the shipping time was great (it arrived within a few days) when I tried to make a return I was unable to receive help through the telephone number provided and was directed t...o submit an email to process. From that point I was instructed that I would be responsible for covering the cost of my own shipping to return it as well as incur a 20% restocking fee for the item. When I told them I simply wanted to make an exhcange for the correct item, and asked if that would alleviate the restocking fee, I was told no that because the item would now "sit on a shelf until someone else bought it" they would have to charge me the fee. They offered to discount $6 on the shipping of the subsequent item. I refused, returned the item and what cost me $45 initially was refunded in the amount of $22 (not to mention the return shipping fees I had to pay out of my own pocket!) What a sham. I would advise against ordering from this company if you have any doubt about the product you are ordering as the returns/exchange process is ridiculous. It's difficult to get answers as their customer service department will simply redirect you to submit an email and wait for a response. Not to mention they mark up the prices (I found the same items for less at tigerimports.net). BEWARE!! Read more Less
This is one of the worst companies I've ever dealt with. Ordered a toy for my son, finally received toy, but it was not the right product. Tried to call customer service, no one ever answers (they will answer at the order dept - more than happy to ta...ke your money). Attempted to contact through e-mail, no response. Threatened to dispute purchase via e-mail, finally responded. They admit they sent the wrong item, but claimed they did nothing wrong. They would let me return the product, but I have to pay shipping both ways. Thank goodness for credit card companies and their dispute dept. This matter is still ongoing (12/22/13 - present). What a great business plan: get the order, get the money, ship the wrong item, deny any wrong doing. I wish I would have thought of that. My advice -- never order from Trendtimes no matter how much you can save. Read more Less
I had to cancel an order that had not shipped and they charged $10! I will not order from them again. I expect exceptional customer care as a grandmother. Kids change their mind and I would not want them disappointed, so paid it, but am not pleased.
My own fault.I ordered the wrong toy for my son. 5 minutes later I called to cancel the order, and was informed they could not because it had shipped. In just 5 minutes! I asked for a tracking number, of course there was none. But they still refused ...to cancel my order, AND.. disconnected my call. I accessed their online chat feature for help. Same results. I then called back and insisted on speaking with a supervisor, same result again. They lied about shipping my order to justify their refusal to cancel. Once they get you credit card number, you can go screw yourself. NEVER AGAIN.Steer clear of this company. Read more Less
I ordered a remote control, die cast concrete truck for a give-away at an upcoming trade show. I didn't receive it until I finally called. Then, when it came, it was nothing at all like the description. It was not die cast, no opening doors, wrong co...lor. It is all a cheap plastic version. Called and company rep was completely unsympathetic. I suggested they change their website to say it is no longer available, but it is still up. Do not order anything from this website! Read more Less
Ordered a Santa suit at the beginning of December. After my initial complaints, the customer service staff responded to me saying it would be drop shipped from another warehouse (they obviously have nothing in stock). One story after another, all the...Christmas parties came and went but my suit never arrived. Now they will no longer reply to my inquiries. STAY AWAY! There are many other shops on the net that sell the exact same products..... don't risk losing your money to these bandits. Read more Less
Their website may appear attractive -- it grabbed my attention -- but they sent me the wrong item and offered NO customer service.
I ordered some parts from this company. I did this online very simple. The problem is a month later they told me that the part was delivered. and of course it was not. The explanations they give every time I call is the same. “we will email you the...tracking number” I finally called again and was yelled at by the hero of the Trend times People. The bottom line is that this company is a scam. They will not send your order out. they will tell you they did. They use USPS after paying for UPS then blame USPS DO NOT SPEND A DIME HERE. I wouldn’t trust them to change my shoe laces. Read more Less
My son received a mini R/C boat as a gift from his grandparents purchased at my suggestion from Trend Times. We received a defective toy that stopped working after one use (charge lasted about five minutes). When we contacted Trend Times to return or...exchange, they provided no response and there is no easy way on their website to make a return. Do not buy from this company. Read more Less