I made an order through TextbookX on Amazon at 10:15am and, after realizing the incorrect edition was ordered, cancelled the order immediately before 11am. I also wrote TextbookX a short letter explaining and requesting the cancellation on top of the...Amazon cancellation made within minutes of the original order. Furthermore, I called and spoke with two representatives the next morning after I got an email from TextbookX stating that they close at 5pm and could not grant my cancellation request before their closing time (which is just an excuse to send the order anyway since I cancelled before 11am). The two reps I spoke to (Jackie and Briana) both told me that the shipment hadn't gone to the post office yet (which shows they aren't an honest company since they reported to Amazon that the order had been shipped early the next morning but didn't provide a tracking #) and they would make sure it wasn't shipped out. They both also told me they would call me back to confirm yet I never received a phone call despite calling and speaking with them six (yes, 6) times over the next few days all with the same conversation.Don't ya know that TWO WEEKS LATER the book shows up in my mailbox! I sent it back and after a fiasco with their return address not being valid through the USPS, they were finally able to return it to them. A few days after they received it, TextbookX sent me an email stating they would refund only $107.50 of my $128.99 purchase! The policy on Amazon stated this return was a legitimate refund for 100% of purchase. However, TextbookX is claiming that they charge a 10% "restocking" fee. Ok, so how is 10% off of $128.99 equalling to $107.50?!?! Even if you charge me the $3.99 shipping fee and charge 10% of the book price of $125, their math is still incorrect and they are ripping off the customer despite numerous emails explaining the entire situation and spelling out what it should be. Now they are refusing to communicate anymore and I HAVE NOT SEEN ANY REFUND whatsoever! THEY HAVE THE BOOK AND MY $128.99!This company is AWFUL and it has been the most FRAUDULENT and WORSE CUSTOMER SERVICE EXPERIENCE EVER! Do not take a chance with this company! Read more Less
so i tried to cancel my order before it didn't even get confirmed , and they told me that i can not canceled until the order get confirmed , so i call the the next day after my order was confirmed and they told me that i can not cancelled because my ...order has been shipped and im like #$%$ is this. stay away from this bookstore take my word Read more Less
Canceled severial orders. Refused to honor their own prices. Was told they can only guarentee I would get my text book if I bought new. The new version of the book is $56 more than the average price of the book new from its competitors. They are abus...ing their relationship with my school. Apparently because they take student loan vouchers they are allowed to price gouge poor students who can afford text books. Shame on them and Shame on City Colleges of Chicago for only giving students this one option for text books. Read more Less
I beg of any of you NOT to buy from these thieves! I bought e-book that was a hard-to-find textbook (not available on eBay, Amazon, Chegg, nor any other e-store/store). There were only 2 options $50 for a printed textbook or $25 e-book. I got the e-b...ook since my class is hybrid. When I opened the book, there were SO many problems:1. No Table of Contents 2. No page Numbers 3. Horrible Formatting 4. No Chapter Titles- Not even numbers! (Says "chapter") 5. No search or find field. Given those factors into consideration, I could not complete my assignment and received a 0. I asked for a refund after telling them my issues, they said I read over 20% of the book. On my account, only 4% was read. Then they said it stated "non-refundable" CLEARLY on the checkout. That's an absolute lie. It had it in small print blended in with the rest. I asked that they keep good rapport and asked for a refund, because what they are doing is unethical. They left me a belittling email. I will NEVER buy or rent from here again. KEEP your hard-earned money and pay to rent somewhere else! I lost $25 for NOTHING." Read more Less
I purchased the book, they said it takes from 3-10 days. However, i am waiting for 3 weeks and did not receive anything. I wrote them 3 emails but no replied!
I have bought several books through this site with no problems, so I thought I would have the same experience selling books. No such luck. I, like others, have sold books, have seen by the tracking number that they have been delivered to the buyers, ...yet cannot get paid. I am not surprised they do not list a phone number on the site....they would be inundated with unhappy sellers. Won't buy again based on my selling experience. Feel bad for the sellers. Read more Less
I purchased a book from them, and I canceled the order. They won't return the money regardless of how many times I talk to customer service. It was a $120 purchase, so if you are a college student on a right budget, I would not risk getting a book fr...om them. Not worth it because they just take your money! Read more Less
After reading other reviews, I find my experience similar. I ordered the books, paid for express shipping, but nothing happened. After numerous phone calls, I finally received 2 of the books despite being told that all 3 were shipped at the same time.... I called today and they gave me 2 different stories, finally ending with it should be delivered today. Once again, not true. I just received an email from them stating that it has just shipped. This has been such a disappointment. Read more Less
I hadn't received notice that my order had shipped so I emailed customer service. Their reply said my seller seller had 3-5 business days to ship and that my order had shipped yesterday...7 business days after I placed my order. My advice: Dont waste...your time with this company; there are much more reliable textbook re-sellers out there. Read more Less
Ordered a book from them, and a month later I never received it. Sent an email to the seller, and have yet to hear back. They dont have any form of email or phone number, so my guess is I just got ripped off. DONT use this company!