These guys immediately charge your account for the item and then go into slow motion on shipping the item. They then process an electronic notification of planned shipment to the shippers and USPS to create the appearance the item is shipped. All of ...their phone numbers automatically hangup on you when you call and reach them. Beware, they just want your money without delivering the product or customer service. Read more Less
6 weeks and counting.... I am still waiting for my refund to be processed. After 10+ contacts with customer service, no solution in sight. They all keep assuring me that they will be the one to finally fix my issue, but they have not.
I wish I had read and heeded these reviews. Wrong item was sent to me. I immediately called customer service, waiting 8 minutes to reach someone and was then disconnected. I called again, trying very hard to keep my cool. I was told that the return s...hipping fee would be waived. Not sure if that will be true, as I am still waiting for my credit for the returned item. AVOID THIS COMPANY. Read more Less
Ordered specific item and received wrong one. Called Customer Service and they resent wrong one again. This caused a missed Christmas present for my son. When I called to complain, was told their shipping department does not have the same information... as they (cust serv) do. Worst shopping experience online, and I shop quite a bit online. Will never by from FansEdge again. Read more Less
If you want your item ordered in less than 3 weeks, avoid this company at all costs. I got a shipping notification email on December 9th (ordered it for Christmas) and finally received it on December 20th. I ordered a ball cap and ordered the wrong s...ize and wanted to do an exchange. That was a whole new nightmare. The girl I talked to (after a 30 minute wait to talk to anyone) said that they had just changed the exchange policy but didn't know what the changes were. Before I got angry with her, I was going to have to pay $5.50 to ship the item back to her, wait for them to credit my account (up to 10 business days), and then re-purchase the hat in the correct size (and pay shipping again). She waived the return postage.VERY POOR customer service. Not impressed and won't be using this company again. Read more Less
Their 2 Day shipping was all I needed to purchase Christmas presents from FansEdge. I made my purchase at 6:00AM on 12/18 but have yet to receive my items. I would not recommend this company to anyone!
ordered jersey for grand-niece on 12/11 and did not arrive by Christmas 13 days later. NO warning this might happen when ordering. avoid if you need anything in less than a month!
They do not honor their shipping promises. Customer service is nearly impossible to reach. They charge your credit card immediately on order, and then don't fulfill the order. Had to hold on the customer service line for 2 hours before speaking with ...someone who after another half hour couldn't tell me anything about what happened but acknowledged it hadn't shipped. I cancelled when they still hadn't shipped an order promised for delivery in 5 to 7 business days over two weeks after charging my credit card. Then they withheld 14 dollars (sales tax?) on the refund. Read more Less
I placed my order on Dec 14, 2013 and there website said Christmas Delivery Guaranteed. It is Saturday the 21st and I still have not received and email stating my order has shipped. I called customer service after a 30 minute hold time they basically... gave my the run around. DO NOT ORDER FROM THIS COMPANY. I am having to drive 2.5 hours today to get a gift I had ordered on their website. STAY AWAY FROM FANS EDGE. I will be reporting them to the BBB. Read more Less
I ordered a Jersey for my son, received an email thanking me for my order. I enter my order # in on the site to check my status and it comes up as "We cannot find your order". SO after 3 emails and sitting on hold for 47 minutes and 23 seconds I deci...de to hang up. Still no response to email or calling in. I swear if you could just meet these people and punch them straight in their #$%$ noses......If you order from this site, after reading this review...YOU ARE A #$%$ IDIOT Read more Less