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Buydig.com

User Reviews: Buydig.com

Buydig.com
4.2 out of 5stars 1988 Ratings (1809 Reviews)
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    Scam

    By Yahoo! Shopping User  Aug 16, 2016

    This is a horrible seller. They will cancel your order and tell you that you credit card company has declined the order. However, when you check with your credit card company you will find that is a lie and it has not been declined. The seller is try...ing to get you to order the items multiple times. Read more Less

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    CUSTOMER SERVICE OUTRAGEOUS

    By Yahoo! Shopping User  Mar 15, 2016

    Absolutely terrible service! DO NOT BUY FROM THIS COMANY! I purchased through Facebook to receive $20 off my order with a coupon code, once completing the transaction it showed the full amount without my $20 coupon added. I also paid extra for expedi...ted shipping to receive my package by a specific date instead of using the standard shipping that offered 3-5 business day delivery. When I contacted the buydig customer service team to receive the $20 off my purchase they were very dismissive and told me it had been taken off it just didn't show in the final transaction, which I confirmed with my bank. I then tracked my package which I ordered on the weekend to receive by Wednesday using expedited shipping but was told it would arrive Friday end of day. This was an issue as it was crucial I had it for the date I paid for but buydig response was there was nothing they can do once it is already shipped which is ridiculous, anyone can upgrade shipping to receive a package faster, they were just not willing to pay extra to honor the delivery date they charged me for. I was robbed of my money for a delivery date I will not receive and instead I basically paid for standard 3-5 business day shipping. PLEASE do not order from this company if your order is time sensitive as the customer service team lacks empathy and the importance when providing a service a customer has paid for. Worst experience I have ever endured! Read more Less

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    Horrible shopping experience with BuyDig, my package went through a nuclear explosion

    By Yahoo! Shopping User  Dec 1, 2015

    My shopping experience with BuyDig was just plain horrible, I regret buying from them. My first issue was ordering with PayPal, it was impossible for me. I kept getting an error that said "- Could not complete your order. Please try again. If the pro...blem persists, please contact our customer service for assistance." I asked their customer support, which took them nearly forever to reply back to me. When they did, they told me to call them. I was awestruck. I told myself whatever, I'll just skip out on PayPal and pay using VISA Checkout. I placed an order for a pair of headphones on November 17, 2015. A week passes by and I get not a single tracking number. I sent them an email and they told me they haven't even gotten the headphone in their warehouse yet... What? They said my headphone was still in the process of pre-ordering. This freaking blew me away. Okay, fine, whatever, I'll wait. I then later get a tracking number and I received my order today, December 1, 2015. Let's begin the events leading to my reaction of how I first saw my package. (This happened an hour ago at the time I'm writing this review.)I went through my day happily until I heard a doorbell. I went outside to see what's up and saw a box on the front door. It had BuyDig labeled all over it. Excitingly I took the package into my house and I was really happy to forget all the bad things I went through with BuyDig. When I first placed the package down, I noticed... The box was really bent up. Especially in one of the corner and bottom. Worryingly, I opened up the package and my jaw dropped. The headphone packaging itself was damaged to the core. There was a gigantic bent middle of the box. At this point, I was scared to even open the package, worrying that the whole thing might be damaged and I would have to go through the painful process of returning it back to BuyDig. I then mustered up the courage and bravely opened the headphone packaging. It was worse than I thought... I couldn't even get the headphone out! The package was so badly bent, that the slider thing wouldn't slide out! I had to carefully expand the outer side of my fingers to quickly slide out the headphones. Getting the charging cable and manual wasn't as easy either. It required a lot of expanding with my fingers so I don't rip or damage the box in case of returning it. I believe I spent about half an hour trying to unbox the whole entire thing. Overall, the whole entire experience was daunting. I don't think I'll ever buy a single thing from BuyDig ever again. The ordering process was horrible. Shipping took half a month (15 days). The package that I received looked like it went through a nuclear explosion. I honestly wouldn't recommend BuyDig at all. Here are some photos that I took during my unboxing experience with my phone: https:/ / flic.kr/ s/ aHskmPNzFG Read more Less

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    scam

    By Yahoo! Shopping User  Sep 5, 2015 | 1 out of 1 found this Buydig.com review helpful

    Sold my a TV then refused to ship unless I paid a additional $700. When I would not they forced me to cancel my order. Company can not be trusted and I will never order from them again or recommend any one order from them in the future

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    BUYDIG SAYS IT WAS DELIVERED, IT WAS NOT AND NO TRACKING NUMBER GIVEN!

    By Yahoo! Shopping User  Jun 26, 2015 | 1 out of 1 found this Buydig.com review helpful

    I ordered a camera through Sears (their merchant is Buydig.com) on June 17, 2015 and was given the date of June 24 for delivery. When it wasn't delivered, I contacted Sears. They stated that they contacted Buydig and discovered it was still in proces...sing and not shipped. I contacted Buydig and requested a refund since they didn't deliver as promised and I needed the camera right away. Buydig stated that the tracking number indicated it was sent. They never sent me a tracking number and I still don't have the number since they won't give it to me to verify it was delivered. Sounds shady to me. I will never consider using Buydig in the future. Bad experience! Read more Less

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    Customer service is non-existent

    By Yahoo! Shopping User  Feb 9, 2015 | 1 out of 1 found this Buydig.com review helpful

    Avoid buydig.com and their associate, beachcamera.com. Website stated item in stock and will be delivered within 3-5 business days. Great...NOT. Item not received after 5 business days so I do some searching on their website which informs me that a t...racking number will be emailed to you when your item is shipped. Never received a tracking number. Emailed customer service, No response. Call customer service and "Josh" tells me the item was supposed to be drop shipped from the manufacturer and he'll call me back with the status because he can't reach them. Never get a response from "Josh". Call customer service again and told the same thing. Finally after almost two weeks get an email informing me the the manufacturer is out of stock and as soon as they have it available they will "rush to ship out" my item. Also get a call from customer service explaining the same thing. Still receive NO tracking information and this is crucial because an adult signature is required and the item is being shipped to a residence. Had I known when I ordered the item that an adult signature was required, not mentioned in the ordering process, I would have had this shipped to my work. Finally, 10 business days after I placed my order, I come home to find a note from Fedex Ground, not Fedex Home Delivery or the "rush" shipping they promised, that they missed me and would attempt delivery on the next business day, not Saturday like Fedex Home Delivery. I find the tracking number myself from the door tag so that I can figure out when Fedex is coming back so I can take off work and wait for this item when it's back out for delivery. The short version to this story is that buydig.com doesn't stock this item at all. The manufacturer was not out of stock at all. The manufacturer shipped this item early the next morning the day after I reached Buydig.com's customer service in the afternoon. Buydig.com lied to me about the back order, lied to me about "rush" shipping and NEVER gave me any tracking information. From my point of view, buydig.com never placed my order with the manufacturer until I contacted them 3 times!!! I would recommend that anyone considering buying from buydig.com think twice about their complete lack of customer service. The hassle you have with them will not be worth it! You will NEVER get satisfaction if they screw up. DO NOT BUY ANYTHING FROM BUYDIG.COM! Read more Less

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    best prices on internet

    By Yahoo! Shopping User  Dec 4, 2014

    boought a nikon d3200 4 lens kit. and some head phones that where on sale. the headphones got shipped but the nikon was placed on back order. i called the service dept and spoke to a lady, although kind, was not very helpful, told me to wait a week t...o see if nikon was going to ship this kit. waited week and went back to site to see the kit with a in stock quote and the price at $100 higher. i called back and this time spoke to the salesman that i took my order. he told me that the 55-200mm lens they did not have any and they where shipping a VR lens with the kit therefore the higher price.. i was oftered a refund but i said that when i ordered the kit it was listed as in stock. he told me to wait a few days and he would see what he could do. on the same day they called me back and told me they are shipping my order with the VR lens. it arrived in good condition 4 days later. so when i opeded the box the camera bag was not the bag that was listed with the kit. i called sales and they agreed and shipped me the right nikon bag. i cannot say enough good things about buydig. easy to work withand great service, great prices and they did what they said they would do. i would buy from this firm again and i can recommened buy dig to everybody. some people have complained about shipping but they are up front about shipping times and its free so what is the rush great job buydig Read more Less

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    Excellent store

    By Yahoo! Shopping User  Jun 5, 2014

    We bought our camera from this store. Wonderful deal

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    Same day shipping is non existant

    By Yahoo! Shopping User  Apr 23, 2014 | 0 out of 1 found this Buydig.com review helpful

    Purchased an item on 4/17/2014. Item was listed as being in Stock and shipped the same day. Order confirmation indicated 3 to 5 day shipping. It has been over 5 business days, and item still has not shipped. Customer service responds with estimated s...hipping dates that they do not meet. Spinning my wheels just trying to get what I paid for. Read more Less

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    Send the wrong item, wouldn't replace it

    By Yahoo! Shopping User  Mar 18, 2014 | 1 out of 2 found this Buydig.com review helpful

    Purchased a Casio watch $239. Problem #1: BuyDig sent a lower & cheaper model. I called them, they issued a RMA to return (at their expense) the wrong one they issued (which is fine). Problem #2: But he informed me they would NOT send me the correct ...model, instead they could only refund the amount and would have to reorder it. Said they were not setup to issue the correct one (what the hell???). Problem #3: So now I would have to wait a couple weeks to finally be fully reimbursed. Ok, I just received a notice via email that they are issuing a refund 1 1/2 weeks later and it may take some time to reflect upon my account. Problem #4: I checked their website out of curiosity and they raised the price $20. How convenient (for them)???? So instead of sending the correct watch as one would expect normally would occur, they likely decided to not provide a sound customer service possibly knowing a price hike was coming. What is wrong with sending the watch I paid for? I'm not expecting anything for free or any discount, just the reasonable expectation to send what I paid for. The best thing is that they accepted to return the wrong item, not hassle. Overall, not a good experience if they send you the wrong item and you need reasonable customer service with the expectation to receive what you paid for. Even your policy states you will issue a replacement. Low prices don't mean much if you have a problem with BuyDig. Read more Less

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