We shopped for weeks as we desperatly needed a quality mattress. Then we found Saatva and are extremely satisfied with customer service plus prompt delivery. We love sleeping in our new bed which is everything we dreamed of. The price of this top rat...ed mattress is worth it and it does not compare to any of the competitors out there. I just wish all shopping experiences could be like this. The staff is so frierndly and knowledgable which is very important to anyone looking for a top rated matteress. Thank you so much Saatva !!! Read more Less
I just ordered my new mattress and box spring. I cannot wait to receive it!
We found Saatva from a review my sister read online. After looking into it and reading customer reviews we were sold and the 75 day return policy sounds great. We purchased the Luxury Firm queen size mattress online. Two days later we received a call...thanking us for the purchase. Nine days later our mattress was delivered. We had been sleeping on a pillow top and waking up with back pain, and I also had pain in my hips when laying on my side. We slept on our new Saatva mattress last night- I had no hip pain and my husband and I both woke up with no back pain. We want to give it a few weeks to really see how it does but we are hopeful that we have found a great mattress! Read more Less
Ordering was easy online. Follow up fantastic. I got my mattress three days after I ordered online. Fast service!
Customer Service was great when I called in to get info on the mattress. The follow up was in 2 days and they are delivering in a few days. So far so good.
I've already had my negative review removed once so I'm posting again! My experience was totally opposite of what is advertised. I had particular questions ignored while using the chat. I wrote the director of marketing who did contact me personally....I did place an order. The company advertises a 9 to 18 day delivery period. I waited 10 days only to be called by their delivery company that it would be longer. I cancelled my order. Even the confirmation call of my order was not up to expectation. See how long this review stays up on this site. Read more Less
Ordering and customer service have been great thus far and I'm looking forward to hopefully loving my luxury firm when it arrives! A little nervous as I usually prefer a softer bed so had a really hard time deciding between luxury firm and plush, but...my husband wanted to go with the luxury firm so crossing my fingers I love it too. Just wish I could have been directed to a clear comparison locally to judge between how soft the plush would be versus the luxury firm. Been through one bad mattress purchase already this year, so hopefully I can keep and rave about this one! Thank you for the security of your return/exchange policy. Read more Less
Ordering was simple. (I ordered by phone.) Received follow-up call the 2nd day after purchase. Have to wait to see how delivery goes, and if I'm as pleased with the mattress as I've been with customer service.
i ordered with no problems and received a call about my order and shipping and so very pleased