Ordering was simple. (I ordered by phone.) Received follow-up call the 2nd day after purchase. Have to wait to see how delivery goes, and if I'm as pleased with the mattress as I've been with customer service.
i ordered with no problems and received a call about my order and shipping and so very pleased
I ordered the Saatva luxury firm queen sized bed. There was a bit of a problem with delivery, but Saatva worked that out very nicely. My husband loves the bed, says his back has never been better.I, however, have major problems with the bed. The edge...s are completely without reinforcement. The first night, I woke up with my legs and abdomen sliding off the bed. I barely caught myself in time. A week later, I slid off the edge of the bed while sitting on it and wrenched what used to be the good knee catching myself. My husband put bookshelves under the bed on my side, but the edge is still unsupported and dangerous. My concern is that if women with brittle bones slide out of the bed (which by the way is 3 inches taller than the published specs--25 inches instead of 22.5 inches), they could sustain a fracture. I think this is a very dangerous bed and, as a physician, I cannot recommend it, except for the fact that my husband loves it.When I call Saatva, they say that they have never ever heard of this problem. Highly doubtful in my mind.Buyer beware. Read more Less
The Saatva mattress came highly recommended at a time I was in dire need. The entire process of researching their website, discussing a few items with customer service, then ordering the mattress and receiving the confirmation call was all as good as...it gets! Very pleasant staff, thorough, well informed and professional. And now I'm just eagerly awaiting sleep time bliss on my new mattress. Ahhhh... Read more Less
Well I just completed the ordering process and I'm very impressed with the customer service. I'm retired and living on a lake that I share with Loons. looking forward to some great nights ahead.
Having an old mattress for years, we were way overdue to get a new one. Trying to find a mattress that is comfortable and will last is a daunting task. We couldn't justify spending 4K or 5K for a mattress but we also didn't want to compromise quality...and comfort. We know others who purchased expensive mattresses and either hated them or loved them but all say they don't hold up to their expectations. While researching online we came across Saavta and not being mattress savvy, we had never heard of this company. Not wanting to take the companies word for their own product, we started looking for independent reviews and the Saavta came out on top. So, we took the plunge and ordered one. So far everyone we have dealt with has been very nice and helpful and there has been lots of follow through. We had a hard time deciding which height of mattress we wanted and finally decided on the 11.5 in on the 4 in foundation. We measured multiple times. Lastly, we opted for the Luxury Firm just because we're hopeful it will be the Goldilocks bed of not too soft, not too hard. That was a hard decision trying to decide between the soft plushy mattress or the middle range softness. Sure hope we made the right decision. It would have been nice to be able to try each type out but that not being an option, we based our decision on the reviews. The stars for deliver and shipping are post rated. So far so good, but can't give 5 stars until it arrives. Read more Less
ordering was easy, great delivery in 3 days, so far mattress is all it was claimed to be. Ordered King Luxury Firm and my bad back is very happy sleeping on this mattress. No back pain after waking up after the first night. We have been sleeping on i...t for a week and have no complaints so far. Comfort is just right!! Read more Less
We heard about Saatva while doing research on the internet about mattresses and mattress companies. I took a chance and ordered a Twin XL for the guest room. We figured (1) we needed a bed for that room anyway and (2) we could try it out and if we lo...ved it, we would buy one for our room. If we didn't love it, no big loss. Guests only stay a short while anyway.Well, it arrived a month ago. I tried it first for a few days, then my husband slept on it for a couple of nights. Then I slept in it myself a few nights again. We were both very happy with it. We have had terrible luck with other mattresses. In 10 years we've gone through two beds. The last one was my fault. I bought a whole bed unit complete with headboard and storage. We tried it for five minutes and bought it. Within a year it made a valley in the center of the bed. That was two years ago. It's been getting worse. That's why we did so much research on the web, hoping to find a good mattress. My husband was very leery about getting a new bed. He was fearful it would be money thrown out the window. I think this is the one. We decided to go ahead and buy another one today. I can't wait to get it. Hurry up and get here. :-) Read more Less
Not at all pleased with the comfort. So much wanted this bed to be what all the reviews said it would be. Makes me wonder about the review process or if the beds are made the same at all the factories no way for it to be known unless Saatva opened up...our mattress and seen if it was built to their specs. Its uncomfortable I toss and turn alot trying to get comfortable. I think the price is way high, Ive slept on beds 1/2 the price that were more comfortable. Kept it thinking we would adjust and don't have $200 to throw away. lesson learned reviews can not be a true appraisal used for buying. Read more Less
We received our Luxury Firm Mattress this week. The mattress is a lot firmer than we thought it would be. My wife has been waking up with back pain in the morning. I have not decided yet if I like it or not. We are going to give it another week and t...hen decide if we want to exchange for the softer mattress or send it back all together. The company and service so far has been great. We will update if we decide to exchange/return it to let everyone know how that went. Read more Less