We found Saatva from a review my sister read online. After looking into it and reading customer reviews we were sold and the 75 day return policy sounds great. We purchased the Luxury Firm queen size mattress online. Two days later we received a call...thanking us for the purchase. Nine days later our mattress was delivered. We had been sleeping on a pillow top and waking up with back pain, and I also had pain in my hips when laying on my side. We slept on our new Saatva mattress last night- I had no hip pain and my husband and I both woke up with no back pain. We want to give it a few weeks to really see how it does but we are hopeful that we have found a great mattress! Read more Less
Ordering was easy online. Follow up fantastic. I got my mattress three days after I ordered online. Fast service!
Customer Service was great when I called in to get info on the mattress. The follow up was in 2 days and they are delivering in a few days. So far so good.
I've already had my negative review removed once so I'm posting again! My experience was totally opposite of what is advertised. I had particular questions ignored while using the chat. I wrote the director of marketing who did contact me personally....I did place an order. The company advertises a 9 to 18 day delivery period. I waited 10 days only to be called by their delivery company that it would be longer. I cancelled my order. Even the confirmation call of my order was not up to expectation. See how long this review stays up on this site. Read more Less
Ordering and customer service have been great thus far and I'm looking forward to hopefully loving my luxury firm when it arrives! A little nervous as I usually prefer a softer bed so had a really hard time deciding between luxury firm and plush, but...my husband wanted to go with the luxury firm so crossing my fingers I love it too. Just wish I could have been directed to a clear comparison locally to judge between how soft the plush would be versus the luxury firm. Been through one bad mattress purchase already this year, so hopefully I can keep and rave about this one! Thank you for the security of your return/exchange policy. Read more Less
Ordering was simple. (I ordered by phone.) Received follow-up call the 2nd day after purchase. Have to wait to see how delivery goes, and if I'm as pleased with the mattress as I've been with customer service.
i ordered with no problems and received a call about my order and shipping and so very pleased
I ordered the Saatva luxury firm queen sized bed. There was a bit of a problem with delivery, but Saatva worked that out very nicely. My husband loves the bed, says his back has never been better.I, however, have major problems with the bed. The edge...s are completely without reinforcement. The first night, I woke up with my legs and abdomen sliding off the bed. I barely caught myself in time. A week later, I slid off the edge of the bed while sitting on it and wrenched what used to be the good knee catching myself. My husband put bookshelves under the bed on my side, but the edge is still unsupported and dangerous. My concern is that if women with brittle bones slide out of the bed (which by the way is 3 inches taller than the published specs--25 inches instead of 22.5 inches), they could sustain a fracture. I think this is a very dangerous bed and, as a physician, I cannot recommend it, except for the fact that my husband loves it.When I call Saatva, they say that they have never ever heard of this problem. Highly doubtful in my mind.Buyer beware. Read more Less
The Saatva mattress came highly recommended at a time I was in dire need. The entire process of researching their website, discussing a few items with customer service, then ordering the mattress and receiving the confirmation call was all as good as...it gets! Very pleasant staff, thorough, well informed and professional. And now I'm just eagerly awaiting sleep time bliss on my new mattress. Ahhhh... Read more Less