• FirefoxInstall the new Firefox »
  • Shopping > Shop by Store > BeautyEncounter.com

    BeautyEncounter.com

    User Reviews: BeautyEncounter.com

    BeautyEncounter.com
    4.6 out of 5stars 3617 Ratings (1941 Reviews)
    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      worst experience ever!!!

      By Yahoo! Shopping User  Jul 28, 2014

      I ordered La Perla by La Perla EDT. I wear this fragrance for 15 years and always buy through the internet since it is not sold in stores in the U.S.. The Beauty Encounter shipped me an old perfume. It was so old that the color was dark orange. This ...means that it was at least 3 years old!!! The excuse was that it was a hard fragrance to find. And because of that you send me an old perfume??? I asked for the the free label to return since it was their mistake (merchandise was defective). They said they would send it by email but nothing. Terrible customer service. I called at least 5 times and every time they said they had sent it. Then I asked my credit card company to set a dispute. In less than a day they sent me the free label. They are very dishonest. Please do not waste your time with this type of people!!! Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      received OLD Product...

      By Yahoo! Shopping User  Sep 19, 2012 | 2 out of 2 found this BeautyEncounter.com review helpful

      This was my FIRST purchase of "Obagi Nu-Derm Exfoderm". I had no idea what the consistency of the product would be like. I read the directions on the bottle. As time goes by, the product was very watery and I thought this was the way the product was,...but after 2 months I noticed one morning that the product was HARD. To make a long story short, the product was OLD and SEPERATED. I contacted BeautyEncounter.. they said the 30 day Refund had expired... I told them I would of returned the item if I KNEW there was something wrong. How did I know if wasn't suppose to be watery. They SOLD ME OLD PRODUCT. I have shopped with them for years.... NEVER AGAIN! Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Bad dealings!

      By Yahoo! Shopping User  Mar 28, 2012 | 1 out of 1 found this BeautyEncounter.com review helpful

      phone order for product. shipped to wrong address via wrong delivery method. was told it would be re-shipped and wasn't! was told I had to pay second shipping fee for their mistake! only refunded product amount and not s/h! RIPOFF!!!!!!! Bad customer...service! Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Disorganized and unapoligetic

      By Yahoo! Shopping User  Aug 17, 2011 | 1 out of 1 found this BeautyEncounter.com review helpful

      I had read that their customer service was rude, but was amazed when I actually experienced it. I ordered and item as a gift and they sent the wrong item. I contacted them immediately upon receiving it and it then took three days for them to verify t...heir mistake. When I told them I needed the original item replaced with expedited shipping in order to have it in time for my grandmother's 90th, they acted as if that were crazy because they were "already allowing me to return it free of charge" as if they had not made any mistake at all. Any other time a vendor makes a mistake like this, which is already an inconvenience due to the lost time, they make every effort to make it right and apologize. Their representative did not apologize and acted as if it were a favor that they were accepting back their unwanted item. I will never order from them again. Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Excellent

      By a BeautyEncounter.com customer via post-transaction survey  Aug 4, 2011

      It was easy to find what I wanted, it arrived quickly and was in good shape.

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Excellent

      By a BeautyEncounter.com customer via post-transaction survey  Aug 4, 2011

      I am a repeat customer -- each year I "refill" my perfume collection from Beauty Encounter. I know I can find what I want at a price much less than the retail stores. I will be back!

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Excellent

      By a BeautyEncounter.com customer via post-transaction survey  Aug 4, 2011

      I ordered 3 different fragrances, several bottles of each, as gifts. My order came promptly, well wrapped and EVERYONE was pleased! I tried ordering from another online merchant, what a disaster! Very Pleased with Beautyencounter...it is my only pe...rfume source! Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Excellent

      By a BeautyEncounter.com customer via post-transaction survey  Aug 4, 2011

      I received a bottle of perfume that had a broken glass cap. I contacted BeautyEncounter twice by phone but no-one called me back. I emailed them and they quickly arranged for a replacement to be sent out, which arrived today in good condition. The...y made a bad experience into a good one and I would use them again. Read more Less

    • Overall:

      Price:

      Ease of Purchase:

      Customer Service:

      Delivery:

      Shipping Options:

      Excellent

      By a BeautyEncounter.com customer via post-transaction survey  Aug 4, 2011

      Thank you for this perfect gift-set and for your excellent customer service too!

    Rate & Write a Review: BeautyEncounter.com

    All fields marked with * are required
    0 out of 5.0 stars
    0 out of 5.0 stars
    0 out of 5.0 stars
    0 out of 5.0 stars
    0 out of 5.0 stars
    0 out of 5.0 stars
    Maximum of 4,000 characters
    Cancel

    Rate & Write a Review: BeautyEncounter.com

    Thank You. Your review has been posted.
    Close