I ordered La Perla by La Perla EDT. I wear this fragrance for 15 years and always buy through the internet since it is not sold in stores in the U.S.. The Beauty Encounter shipped me an old perfume. It was so old that the color was dark orange. This ...means that it was at least 3 years old!!! The excuse was that it was a hard fragrance to find. And because of that you send me an old perfume??? I asked for the the free label to return since it was their mistake (merchandise was defective). They said they would send it by email but nothing. Terrible customer service. I called at least 5 times and every time they said they had sent it. Then I asked my credit card company to set a dispute. In less than a day they sent me the free label. They are very dishonest. Please do not waste your time with this type of people!!! Read more Less
This was my FIRST purchase of "Obagi Nu-Derm Exfoderm". I had no idea what the consistency of the product would be like. I read the directions on the bottle. As time goes by, the product was very watery and I thought this was the way the product was,...but after 2 months I noticed one morning that the product was HARD. To make a long story short, the product was OLD and SEPERATED. I contacted BeautyEncounter.. they said the 30 day Refund had expired... I told them I would of returned the item if I KNEW there was something wrong. How did I know if wasn't suppose to be watery. They SOLD ME OLD PRODUCT. I have shopped with them for years.... NEVER AGAIN! Read more Less
I had read that their customer service was rude, but was amazed when I actually experienced it. I ordered and item as a gift and they sent the wrong item. I contacted them immediately upon receiving it and it then took three days for them to verify t...heir mistake. When I told them I needed the original item replaced with expedited shipping in order to have it in time for my grandmother's 90th, they acted as if that were crazy because they were "already allowing me to return it free of charge" as if they had not made any mistake at all. Any other time a vendor makes a mistake like this, which is already an inconvenience due to the lost time, they make every effort to make it right and apologize. Their representative did not apologize and acted as if it were a favor that they were accepting back their unwanted item. I will never order from them again. Read more Less
It was easy to find what I wanted, it arrived quickly and was in good shape.
I am a repeat customer -- each year I "refill" my perfume collection from Beauty Encounter. I know I can find what I want at a price much less than the retail stores. I will be back!
I received a bottle of perfume that had a broken glass cap. I contacted BeautyEncounter twice by phone but no-one called me back. I emailed them and they quickly arranged for a replacement to be sent out, which arrived today in good condition. The...y made a bad experience into a good one and I would use them again. Read more Less
Thank you for this perfect gift-set and for your excellent customer service too!