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EntirelyPets.com

User Reviews: EntirelyPets.com

4.6 out of 5stars 59185 Ratings (31067 Reviews)
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    DON'T ORDER FROM THIS COMPANY

    By Yahoo! Shopping User  Jan 19, 2016

    I placed an order about 2 weeks ago without any problem.... But then I receive tracking information that showed the package was heading straight for Puerto Rico and I live in Connecticut!!! So I contacted customer service and was told my order "will ...deliver next week".. No date, nothing. I requested the day along with the tracking number that gives this information and never received a reply. So I get someone else in customer service and they tell me the same thing... but when I pushed him, he put me on hold for quite some time and then said that I was right... It was heading for Puerto Rico. He placed a duplicate order for me and said it will go out on Tuesday (that was Saturday). Well Monday I get a "backorder" notice that indicated one of the 4 items purchased was on backorder, and another was cancelled with no reason for the cancellaiton. Again I contact customer service and they tell me it wasn't cancelled, the order shipped, and they won't have tracking info for another day. In the meantime I'm thinking I must be losing my mind because there it is in black and white "Cancelled"!!! I told them to cancel my order that I've wasted enough time with their inept customer service department. They've since confirmed the order has been cancelled and still insist the item in question wasn't cancelled. I took a screen shot of the order and sent it to them..... Here I am, a customer, teaching Entirely Pets customer service department how to read their order acknowledgements. I wish I knew who owned this company, because I'd for sure let them know what I think... Read more Less

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    Long-time Customer - I'm Done

    By Yahoo! Shopping User  Sep 26, 2015

    Incompetent. After 13 years of doing business with this company I'm done. Spent 3 weeks trying to get credit back on an overcharge - took intervention from American Express to do so when 3 calls to Entirelypets failed to correct. Placed original orde...r on July 19 - got immediate backorder notification. Item still on indefinite backorder on Sep 3 - but they charged my account for the full order anyway. Finally got credit on Sep 22 - too long, too dishonest, too many attempts to resolve by phone. There are better competitors out there - Amazon, Drs. Foster & Smith, etc. Read more Less

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    Horrible Customer Service

    By Yahoo! Shopping User  Aug 10, 2015

    I ordered from Entirely Pets because they had gotten good reviews. The order process was simple enough. When I got my package one of the tubes of medicine I ordered was opened and had spilled all over the package. I contacted customer service via ema...il to explain what happened. I did not get a response back for 1 week (after I contacted them again). I attempted to use the 1-800# but that went to voicemail. Since the same person does not handle your account and it gets passed around to I'm guessing whoever is available that day. They repeat their requests. I thought the situation was taken care of and a week later I get an email for more information. First off it shouldn't take a week to respond to an email. 2 weeks later and I still have not gotten resolution to my issue. Horrible, horrible customer service, I will not be making another purchase with this company. My cat needs his medicine and cannot wait weeks for them to answer an email. Read more Less

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    Rude Customer Service Staff, Deceptive Receipt

    By Yahoo! Shopping User  Jun 26, 2015

    I placed an order on June 17th and printed out a receipt that stated my total after auto ship discount would be $76.94. My card was charged $86.56. Called on June 21 and the man I spoke with was rude but said they would issue a credit for $9.62. Call...ed back on June 26 when no credit had shown up on my card and the manager (Michael) was rude and said the policies state that they will not give 2 discounts on an order and he would cancel my autoship. Just received the order today (June 26), very slow shipping and very rude phone service. Will not choose to shop at entirely pets again. Read more Less

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    Not honorable and rude

    By Yahoo! Shopping User  Jul 8, 2014

    Ordered a pet stroller thru Rakuten which was being fulfilled by Entirely Pets. Apparently, the Rakuten web page had error and the item being advertised (and which I purchased) was not what Entirely Pets had in mind. Not only did they fail to tell me...this...but when I called to inquire the order status, the customer support person was very rude and condescending. Did not want to deal with the issue and hung up on me. Read more Less

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    Uncaring and thieves

    By Yahoo! Shopping User  Jun 11, 2014

    We ordered a medication twice that requires to be kept at a cold controlled room temperature and they shipped it threw standard or 2 day shipping with usps with no cold packs where it would spend hours or days in high temperatures we did not think an...ything of it at first and gave one dose to our cat causing the cat to be violently ill and behave like had food poisoning. took many close to 10 phone calls to get the order reshipped with ice packs and about a week of trying. THe second order we Paid extra for there to be ice packs with the order and they refused to put them in because they feel not necessary ignoring the 95+ temperatures outside and it is to be kept cool. and kept the extra money that paid for ice pack they refused to add Read more Less

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    scammers

    By Yahoo! Shopping User  May 17, 2014 | 1 out of 1 found this EntirelyPets.com review helpful

    They sent and charged me for an item which they claimed I signed up for "auto ship". I called them up and told them I never ever signed up for autoship. they told me to bring item to UPS store which I did the day after I received item. They still cha...rged me and told credit card company that it was my second order of "auto ship". Liars and thieves! I am still disputing the charge... Read more Less

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    Acompany thet is NOT to be trusted

    By Yahoo! Shopping User  Jun 21, 2013

    They are awful, lie, are deceitful and I will never order from them again. ON the front page they have an order tracking tab, which for me is very important because it is an international shipment and on the shipping confrmation email I received they...gave me a tracking number. Should work, right? Well, sadly, no. A few weeks after placing the order decided to try the tracking to see when I should expect to receive the order, tracking number didn´t work. I did the email thing - we will look into it, and the was told because it was an international shipment it was untrackable - I was like, WHAT? 110$ later and this? so I tried the live chat and same deal 3 times until the last guy told me that they don´t offer tracking and I actually had to point out that on their own webpage they do actually offer tracking - these people are completely ridiculous and the company is not reliable - I will NEVER order from them again and have 2 words for them - SOCIAL MEDIA....." Read more Less

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    cat had bad reaction to product

    By Yahoo! Shopping User  May 30, 2013

    Contacted EntirelyPets about the problem, only gave store credit for open pkg. Will refund unopened pkg, but you have to pay to return, which was 1/2 the price of flea collar, plus the cost of gas to get it to the post office. Cat was shaking and fal...ling over, bathed quickly, vet was already closed, observed to make sure we didn't have to go to the ERV. I was still very shaken when I called them, they were cold and indifferent to the situation. I understood they had given me a returned number for shipping back the collar, most companies offer to send you a shipping label, I find out they had not, and would not do so. You would think that a company selling a product that caused an animal to have a reaction would show at least a little concern and be more accommodating, I don't feel they stand behind their products and am concerned with what would be done or NOT done had my cat died, I will not use this company ever again. Read more Less

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    Stay Away

    By Yahoo! Shopping User  Apr 22, 2013

    Most incompetent company I have ever dealt with. I placed an order 2/28. On 3/19, I contacted them. My whole order was on hold for 3 backordered items. I was told they could send the available items for an additional 3.00 charge. I said OK because I ...needed them for Easter. I STILL have not received my items (4/22), despite several phone calls. And I just got my credit card bill, and the SOBs charged me! Never again will I order from these bozos. Read more Less

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