I had an amazing experience with gotomattress.com on two separate occasions. I initially purchased a Beautyrest mattress from this website in 2011. The customer service was extremely personable and efficient with an unbeatable price! We were VERY ple...ased. We received the mattress in the time frame as promised. i Approximately 18 months later, as we were having problems with the workmanship of the mattress, Judy was again very responsive and helpful. As I could not find my receipt she provided a copy for me and directed me how to pursue the warranty with the manufacturer which was SO SIMPLE. The poor quality of the mattress was in NO WAY any fault of Judy's. This is where her responsibility ended, she went out of her way in helping us select another mattress and furnished us the proper info to provide to Simmons to assure it is the correct mattress. This took multiple phone calls, and some research on her end all the while knowing she would not make a penny as this was a replacement mattress from the manufacturer. I would certainly highly recommend this business and will definitely purchase through this business the next time I need a mattress. Read more Less
The price and service are top notch.
Just received a new sterns and foster mattress and saved several hundred dollars over a local company. It took about 10 days from the date of purchase but the delivery was exactly as promised and the customer service was excellent. Thank you!
My daughter in Brooklyn was shopping for a bed online and discovered gotomattress.com. Her research indicated they were located in Wilmington, DE (where I am) and asked me to check it out. I had never heard of it, but after a little digging discovere...d it was a part of Home Matress Center, where I have purchased three mattress sets over the years. These are absolutely the best people in the world to deal with! Judy helped my daughter with her selection and arranged a substitute (same mattress, different cover) so it could arrive just before Christmas. Judy even called me when the delivery company had trouble reaching my daughter by phone. This prevented a two-week delay in the delivery. I deal with customers every day and really understand and appreciate what that kind of extra effort means. I would not hesitate for a second to recommend this organization to anyone. Read more Less
I recently purchased a Stearns and Foster mattress from gotomattress.com, the experience was pleasant and the price was right. Judy helped me, she was very informed about the products and manufacturers and helped me make the right selection. Look aro...und the internet and you can find some good online coupons for this site as well. Read more Less