Worst online shopping experience everPlaced my order, never got confirmation.Tried to contact the seller for order status...Their 1-800 number is disconnectedTheir email addresses bounce backBut they instantly processed my credit card payment...Not h...appyNow I have to work with Visa in order for them to do a chargeback to ensure I am not defrauded out of over $1000 USDDo not shop here, Do not buy anything Read more Less
BEWARE!! Do not use Access Furniture. We have been working with them for over three months to get an issue resolved regarding furniture damaged in transit and they always promise is is going to get shipped but NOTHING happens. Have already filed a cl...aim with my credit card company to get our money back. Today, the 877 phone number rings "fast busy" and the business number says it is disconnected.Hope we can get reimbursed for our furniture! Read more Less
This merchant has 'access' to a wide range of product. They don't have a warehouse they know how to order product and get it delivered. When there are problems, they are not the problem someone else is. I ordered a prodct and the manufacturer decided...to change factories of all things. That caused delay but this seller was absolutely on top of it and did its best to make things right. Definitely recommend them. Read more Less
I have yet to get a confirmation that my order was procesed or shipped. I have repeatedly tried to contact the company and no one has answered or responded. THIS IS RIDICULOUS. Some one contact me immediately!!! 203-260-8763
Accessfurniture.comAwful experience. We ordered a bed and they sent a confirmation that they received the order with a link to check on status. The link immediately indicated the items were in stock. Two weeks went by and no update on the status. I s...ent them an email which they did not respond to. I contacted them which they rarely answer the phone so I left them a message indicating if I didn't hear back from them by the end of the day I would report fraud to my credit card. They responded in an email rather than a call to let me know they would have to check with the vendor and let me know on the status in 48 hours. Then 48 hours past and no update to link and didn't hear from them. I contacted them again with no answer so had to leave a Message. They replied back to my call in an email Indicating We received your voice mail. We are sorry that we have been unable to get the shipping information regarding your order. If you wish to cancel your order, please confirm by return email. We responded through emails asking them if there were going to be any penalties for cancel of which they said cancellation would be based on the terms listed on their website. None of these terms addressed "if this vendor can't get shipping information on your order and then offers you to cancel." The only thing it does mention is if you cancel and their vendor has already shipped you will be responsible for the shipping costs. Very poor communication so if there is a problem you are purchasing at your own risk. Read more Less
Continual promises of imminent shipment of my sofa; after 3 weeks, still hadn't shipped and company wasn't even answering their phone. I've canceled my order and demanded a refund.
HORRIBLE CUSTOMER SERVICE ! I will never purchase something from them again.
Access Furniture is a farce. After ordering patio furniture which was promised to be shipped within a week, I waited over a month with no word from Access. Repeated phone calls resulted in lies from phone staff assuring me that they would contact the...manufacturer and get back to me later in the day with information. Of course, that never happened. Finally, after calling daily, I was told that the "manufacturer" had cancelled the order without notifying anyone. I am now waiting (without much hope) for my money to be refunded. Do NOT use this company! Read more Less
Shipping exceeded 3 weeks which is too long and exceeded the time frame. Cubby was in decent shape except for a scratch but the entryway shelf was damaged with chipped and cracked wood on a corner and a scratch. Gonna keep it because I hope to concea...l the damage and they require you to pay to ship it back. Getting a new one would take another month. Read more Less
I ordered this beautiful Nearly Natural Bougainvillea Topiary, but before I ordered it I had several questions. The customer service person was very nice and answered all of my questions. The item shipped out pretty quick and when it arrived I opened...the box and it was PERFECT! I'm so happy with my purchase it was exactly what I needed. Next time I'm looking for something I will check to see if they have it first. Read more Less