Very happy with the heated vest that I purchased. It exceeds my expectations, and I would certainly recommend it to anyone thinking about getting one. Customer service was able to answer all of my questions prior to purchase, and made the process ve...ry simple. I highly recommend the warming store. Read more Less
They did not inform me that the gloves I ordered were out of stock until 5 days after I placed my order. That is unacceptable to me and I missed opportunities to buy them elsewhere. Out-of-stock items should be listed as such, and be unavailable to ...add to the cart. They also did not respond to an email I sent regarding shipping. Trying to support smaller businesses, but experiences like this keep me going back to Amazon. Read more Less
Excellent customer service, even when it comes to refunds.
Easy to shop, but difficult to communicate with anyone after the order has been made.
I had to cancel the order even though I paid extra for fast delivery, because it was not going to arrive in time for my trip. No communication from the store to tell me when it would be here or even when they would ship.
Iwill DEFINITELY use this store again. Extremely please with the heat packs I ordered as well as their excellent delivery time!
quick and reliable service. Shipment arrived very quickly, packaging good. All is well.
I have had a horrible experience with this purchase and cannot even get customer service to return a phone call or follow through with email exchange. The heated throw I received did not work correctly and I was afraid of getting electrocuted along w...ith the very poor quality of the product as a whole. I just want my hard earned money returned and a return shipping label. I have held off on writing a review, hoping for a positive solution to this, which I have not gotten. I hope I am saving someone from the terrible kind of experience I have had and still am dealing with. Read more Less
Instructions for heated gloves say batteries initially need to charge for 8 hrs. Mine charged in 7 minutes? Don't think it was a new battery! Also fabric started flaking off palms after 1-1/2 hrs of use. These weren't cheap gloves - $179. My main pro...blem is you can't reach anyone at store by phone; always get a recording and they won't call back. Also they don't answer e-mails if you have a problem. But happy to take your money up front! Read more Less