Easy to shop, but difficult to communicate with anyone after the order has been made.
I had to cancel the order even though I paid extra for fast delivery, because it was not going to arrive in time for my trip. No communication from the store to tell me when it would be here or even when they would ship.
Iwill DEFINITELY use this store again. Extremely please with the heat packs I ordered as well as their excellent delivery time!
quick and reliable service. Shipment arrived very quickly, packaging good. All is well.
I have had a horrible experience with this purchase and cannot even get customer service to return a phone call or follow through with email exchange. The heated throw I received did not work correctly and I was afraid of getting electrocuted along w...ith the very poor quality of the product as a whole. I just want my hard earned money returned and a return shipping label. I have held off on writing a review, hoping for a positive solution to this, which I have not gotten. I hope I am saving someone from the terrible kind of experience I have had and still am dealing with. Read more Less
Instructions for heated gloves say batteries initially need to charge for 8 hrs. Mine charged in 7 minutes? Don't think it was a new battery! Also fabric started flaking off palms after 1-1/2 hrs of use. These weren't cheap gloves - $179. My main pro...blem is you can't reach anyone at store by phone; always get a recording and they won't call back. Also they don't answer e-mails if you have a problem. But happy to take your money up front! Read more Less
Ordered something a week ago and paid for 2-day shipping. It never arrived. Left a voicemail (no response), sent an email (no response) and held for customer service this morning. After my hold time hit 30 minutes exactly, it transferred me to voicem...ail. I'd give it zero stars if I could. Read more Less
-I made a mistake and ordered the wrong size. When the package got to me a realized it a bit too late but they let me return and exchange with no issues. Once my box was back in their hands I gave them a tracking number and they were able to push my ...return and refund process up to just a few days. The sales team was really knowledgable and helpful. Seems like there are some pretty rough reviews on here but they seem great to me! They are a small family company trying to stay a float during the holiday season... When I emailed them about my mistake, they did take 48 hours to get back to me, but really, it was no big deal.. at least it wasn't some helpless automated response! It was a real person really writing me a letter that really helped me with my sizing situation! Oh and the product I got( once I got the right size), I ABSOLUTELY LOVE! the "warming specialist" as they call them selves helped me pick out the perfect item for my trip to Alaska. I was warm, comfy, and very happy. Would recommend to every one! Read more Less
the ice cleats are great! havent used them much but thier built good! thanks!