Received my order today, first time customer. Prices on both Heartgard and Advantix were the best I found anywhere. Online ordering was simple, and delivery was quicker than I anticipated.ONLY complaint is that KV Supply uses too much packaging. Neit...her Heartgard nor Advantix are what I would call 'fragile' items, and would probably be OK to ship with virtually no additional packaging. Instead, I received the products in a box larger than a typical shoebox, and the extra space was filled with air paks. Needless and wasteful enough to make me consider purchasing locally next time. Read more Less
We purchased dog supplies, two of which were $1.00 off regular price. they turned out to be the wrong size so drove to David City again to exchange them. Nothing was mentioned when we bought over $200. worth of supplies that those sale items were not... refundable... however thy rudlely refused to give refund on them.. unless we wanted half price!! We looked on our receipt and for a posted sign in the store for a sign saying this, but saw nothing. We have driven there from Lincoln many time to shop there, but after today... I will NOT be back!! Be careful shopping at the David City KV Supply, they don't care too much about customer satisfaction!! Read more Less
Some buyers just don't pay attention. Its always working days for delivery duh. The price i paid was less then my local store. Free shipping ordered on Monday got it Thursday.
I ordered need items and paid for 2day shipping, 5 days went by before they shipped the item, when I called to check the extremely rude women on the phone said "you paid for the actual transit time" she refused to give me her name nor let me speak wi...th a supervisor then said you "can call back later" and hung up on me. #$%$ is wrong with these people. DO NOT SUPPORT THIS BEHAVIOR AND BUISNESS PRACTICES. Read more Less
Some items in catalog are not the right size or not the same product. When we called customer service about a item we ordered and it was smaller than the catalog stated they were very rude and so was the supervisor. We sent the item back but no refun...d yet. Never order from KV again Read more Less
This company states in the check out process that delivery for UPS Ground is 3-5 days, NOT business days. I ordered flea medication that I'm in desperate need of, and was leaving on vacation in 6 days, then discovered it took 7 days. When I called an...d spoke to both sales and customer service, they merely passed the buck and stated it SHOULD READ 3-5 BUSINESS days, but doesn't. Of course they want no accountability for their website. Oh fun, another business with no ethics!. Am filing a complaint with their local Attorney General for false advertising. I hope the amount of business they lose by people reading this, will wake them up to the fact the consumer is the one keeping them in business. I am a business owner, AND ALWAYS BACK UP MY PRODUCT. Read more Less
There is a $5 fee if minimum order is less than $50. You don't know this until you've spent time shopping and then ready to check out. This should be made CLEAR when listing price of product.
I have been ordering various pet supplies from medications, supplements, flea & tick products, and pet toys for a few years from kv supply (Kvpet). I have found them to have low prices and free shipping for many items. A $5 handling fee is waived if ...you order more than $50 of merchandise. The item I purchased today was $69.99 as compared to $84.50 at a local vet. I often find unique dog and cat toys at Wal Mart prices. I've never had a problem or a complaint! Read more Less
Excellent prices. Customer service available quickly by phone. Very helpful and knowledgeable. They will fax prescriptions to your vet for approval. Free shipping on orders over $50. Orders come quickly. I've been buying from them for 6 years and the...y keep good records of past orders so you can easily re order an item. Prices beat pet supply stores. Read more Less