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    RepairsUniverse.com

    User Reviews: RepairsUniverse.com

    4.2 out of 5stars 971 Ratings (566 Reviews)
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      Excellent

      By a RepairsUniverse.com customer via post-transaction survey  May 19, 2015

      I'd be shopping around and doing research on replacing the LCD screen on my Samsung Galaxy IV and ran into this site. I saw an option on ebay for much cheaper but I was very skeptical about the quality of what I'd recieve. After reading reviews, I sa...w that Repair Universe sold OEM and that's what made me decide to go ahead and spend the extra money. I am extremely happy that I did..although I didn't fixe the phone myself, the guy in the repair shop was even pleased with the quality. . He said he usually didn't accept customers who brought in their own parts because of liability. . But he would fix mine because he trusted the quality. .i am VERY pleased.. The shipping was fast and I was even able to use a coupon. I will be more than happy to use them again Read more Less

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      Fair

      By a RepairsUniverse.com customer via post-transaction survey  May 14, 2015

      I never received my item, even thought the USPS tracking system shows that the package was delivery to my mail box, but it wasn't in my mail box.Repairs Universe Customer Service informed me that they cannot do anything to help, because USPS tracking...system shows that the package was delivery. An USPS has only given me the run around and closes my case without giving me a answer on what happen to my package. I've contact them several times and still no answer. Read more Less

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      Poor

      By a RepairsUniverse.com customer via post-transaction survey  May 12, 2015

      Definitely stay away from this merchant. They sent me a "new" product with scratces on it, which was also malfunctioning and I had to replace it. Second time they sent me another used and malfunctioning product which was worse than the previous one (...impossible to use), and I am sending that back too. When I asked they said they won't refund even after sending a second malfunctioning product. Their customer service seem to be responsive but they are not helpful at all (they cannot because their products are not the same as they claim). And purchasing is very easy but dealing with them is really annoying. Besides you have to pay for return shippings as well, forever!!! Read more Less

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      Fair

      By a RepairsUniverse.com customer via post-transaction survey  May 11, 2015

      My experience with RepairsUniverse really only has one very poor ranking. The pricing is average as is the shipping and delivery. Of course, purchasing is always the easiest part.My big issue was that my part, a screen assembly for a first generati...on Moto X was damaged and non-functional. RepairsUniverse has thus far refused to replace the $85 item.A representative stated they have a inspection process and claimed the damage (torn ribbon cable) was likely caused by placing the item in the packaging. My point, which they refuse to acknowledge, is that if they in fact inspect every piece, they would have to re-package it. Exactly the process they claim likely caused the damage. The only thing I did was to remove the item from the package.In short, being average in price, shipping, and delivery but very poor in customer service, there are several other businesses to choose from.... pick one of those instead and save yourself some trouble. Read more Less

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      Excellent

      By a RepairsUniverse.com customer via post-transaction survey  May 1, 2015

      Really pleased with the parts i ordered ,They were delivered in good time and excellent condition,and at a very reasonable price,and were a perfect replacement part, I would recommend this this seller to anyone.

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      Excellent

      By a RepairsUniverse.com customer via post-transaction survey  Apr 17, 2015

      Great experience with this purchase. Great price and item was exactly as described. Customer service called for confirmation of my purchase, which I totally appreciated with identity theft these days, and also gave me great advise about the item that...was a huge help in installation. Have already recommended them to family and friends. Read more Less

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      Excellent

      By a RepairsUniverse.com customer via post-transaction survey  Apr 16, 2015

      I am very impressed with Repairs Universe. The replacement part I ordered was in my hands in a reasonable amount of time. I had no problems fixing my phone. They video and written instructions that come with your order walk you through the whole proc...ess! Thank you Repairs Universe for taking the extra time to share the "know how" knowledge! Read more Less

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      Excellent

      By a RepairsUniverse.com customer via post-transaction survey  Apr 11, 2015

      Fast shipper, quality merchandise as described. A+++++

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      Fair

      By a RepairsUniverse.com customer via post-transaction survey  Apr 8, 2015 | 1 out of 1 found this RepairsUniverse.com review helpful

      Substandard product. Described as OEM, but nowhere near original manufacturer quality, fit or finish. Screen edges do not curve into phone body like original, and screen had several stuck pixels. Vendor solution required me to pay for return shippin...g. Unfair, given their substandard merchandise. Next time, I'll pay extra and use ifixit.com. Read more Less

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      Excellent

      By a RepairsUniverse.com customer via post-transaction survey  Mar 27, 2015

      Just real good to the point, directed me to where I needed in order to find what exactly I wanted. Awesome overall.

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