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    Chicks Discount Saddlery

    User Reviews: Chicks Discount Saddlery

    1.9 out of 5stars 27 Ratings (20 Reviews)
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      do not order

      By Yahoo! Shopping User  Sep 9, 2014

      this is absolutely the worst mail order tack shop out there, ordered a month ago some hobbles and slickers was promised they would be here is six days they arrive a few pieces every 10 days or so and the customer service lady hollered at me on the ph...one, this place sucks Read more Less

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      sick of waiting!

      By Yahoo! Shopping User  Sep 9, 2014

      I ordered a non slip pad in hope of using it on my fjord. she has no withers and I need it badly! its 9/9/14 I ordered it on 8/28/14! where the heck is it! I called customer service and was informed it hasn't been shipped yet because they are backed ...up! if its not in by this week im no longer ordering from chicks and will not put in a good word for them. I previously order my tall boots in april and so I could have them for my birthday.. on may 13 wayyyyy before it! well they got put on back order and I got them on june 3rd! #$%$!! Read more Less

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      Bad Service

      By Yahoo! Shopping User  Jul 15, 2014

      I called because I had recieved no shipping confirmation. The woman who answered was curt at best. I was then told that my item was told that my item was discontinued and that I had recieved a "call" several days ago. With the wonders of electronic c...ommunication I know I recieved no call from them and when I asked what would have happened if I didn't call myself I was told rudeley "Well sir then you would not have gotten a blanket. To make matters worse when spoke with a manger all he did was defend his people and eventually tell me they didn't need my business! DON'T BUY FROM HERE Read more Less

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      Bad Service

      By Yahoo! Shopping User  Jul 15, 2014

      I called because I had recieved no shipping confirmation. The woman who answered was curt at best. I was then told that my item was told that my item was discontinued and that I had recieved a "call" several days ago. With the wonders of electronic c...ommunication I know I recieved no call from them and when I asked what would have happened if I didn't call myself I was told rudeley "Well sir then you would not have gotten a blanket. To make matters worse when spoke with a manger all he did was defend his people and eventually tell me they didn't need my business! DON'T BUY FROM HERE Read more Less

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      Horrible Customer Service!

      By Yahoo! Shopping User  May 2, 2014

      I placed a very large order from Chick's and paid dearly to have it shipped to Hawaii. They made a mistake and sent me English instead of Western saddle racks! I contacted them online and on the phone to ask them to make it right and they never even ...returned my inquiries. Read more Less

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      Online Order

      By Yahoo! Shopping User  Jan 6, 2014

      I ordered a blanket from Chicks the 1st week of December, received order confirmation e-mail. Waited 2 weeks for shipping, and called Customer Service, which more often than not, hangs up on you. I was bluntly informed that my blanket was on backorde...r and wouldn't be in until next month. The rep. was quite rude, and seemed to believe I should have known it was on backorder when I ordered it ?? I waited until the end of the 1st week of January, still no blanket or updates, so I called and after getting disconnected 3 times,, I cancelled the order. I used to enjoy stopping at the store in Delaware to shop, however, their online service leaves much to be desired.. Read more Less

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      Good products, poor customer service

      By Yahoo! Shopping User  Nov 15, 2013

      I decided to order some items from Chick's, and about a week later, I ordered more because I was in love with the prices. It totaled about $120. This was my first time with Chick's. A couple days after the second order, I got a shipping confirmation,...yet I had not received one on the first. So I waited a few days, and then sent a email suggesting my curiosity in the state of my first order. They emailed back that one of the items was on backorder and that they couldn't ship it until the next week. So, comes the latter part of the next week, no confirmation email on the first package (although I did receive my 2nd order and was satisfied), so I email again. They say that they shipped it that day, and that it is expected to arrive within the next day. I use the tracking, and it is supposed to arrive next week. 4 weeks for one silly package. Come on. I would be satisfied if they told me voluntarily that the first package was on backorder, but the fact that the customer had to come to them was unprofessional. They should have upgraded my shipping after all of this, like horse.com did once for me. I'll happily pay the few more dollars to shop there or Dover, Stateline, etc. Cheap prices, yes, if you are willing to wait a month. Read more Less

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      Totally not worth the savings

      By Yahoo! Shopping User  Nov 12, 2013

      Ordered 2 blankets and 4 slickies for a show. Order form and online did not indicate items were backordered and I was under the impression I would have products in plenty of time for show. Two weeks later I still did not have my produxts. Called them...and they finally told me the item were backordered. Finally received half my order. The blanket was cheap plastic and made my horse sweat so bad I cannot even use it. Four weeks later I still do not have second half of my order. Finally just now cancelled it. Buyer beware. If you need it fast, this is not the place to go. They do not inform you of when backordered, and will mislead you as to how soon things will come. The prices are good, but I sure wouldn't use them for blankets or anything as important as that. Read more Less

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      Looks like the best prices

      By Yahoo! Shopping User  Nov 1, 2013

      Placed an order on 10/14-10 days later (shipping for this company is horrible) I received my merchandise but one of the horse blankets was not in the box. I called and spoke to a woman in the customer service dept. She said that they "should have cal...led me...they did not have the blanket in the color I ordered but they had it in another color". I said it was fine she said she would send it out that day. 10 DAYS LATER...NO BLANKET. I just called the company again-They said the order was never shipped. They do not have it in stock and that's it. Now, it's been 3 weeks, it's cold and I have no horse blanket for one of my horses...Thank You Chicks. Perhaps your "family owned company" is getting to be to big a business for you. Shame on you-I will be sure to tell everyone about your great service and great "deals" on blankets...that is if you ever get it!! Read more Less

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