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    USMattress

    User Reviews: USMattress

    USMattress
    Not Yet Rated 11594 Ratings (6445 Reviews)
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      Excellent

      By a USMattress customer via post-transaction survey  Aug 23, 2015

      Nice mattress pad, fit nicely on the Sera I comfort.

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      Very Good

      By a USMattress customer via post-transaction survey  Aug 22, 2015

      As of 8-22-2015 have not received my mattress due to some problem at their warehouse.

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      Poor

      By a USMattress customer via post-transaction survey  Aug 21, 2015

      Still waiting for my daybed 3 months later!

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      Poor

      By a USMattress customer via post-transaction survey  Aug 20, 2015

      Mattress still hadn't arrived, just been told it's been shipped. So slow and confusing regarding arrival and try honoured

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      Fair

      By a USMattress customer via post-transaction survey  Aug 19, 2015

      A miserable buying experience. Ordered product on June 29, 2015, took delivery 7 weeks later. Product was shipped all over the place, no one seemed to know anything. Finally got someone in customer service (Brian) who was helpful. In their defense, t...he company did provide a $100 inconvenience gift card. Now, regarding the product itself, I am happy with the product thus far, it's only been a couple of weeks on the mattress. Regarding the actual delivery, the delivery team was polite and courteous, however, the hoopla on the website about white glove delivery is not true. One had orange construction gloves, and the other had no gloves. Read more Less

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      Very Good

      By a USMattress customer via post-transaction survey  Aug 17, 2015

      I' m very happy with my new mattress. However, I did everything on line and didn't realize there were different options for delivery. I thought set up was included in delivery, but was not. They told me I didn't order the platinum delivery. They ...then would have set it up and taken old mattress. As it was they were only allowed to bring it in the house. All online buyers should pay particular attention to delivery options to make sure they are getting set up and old mattress removal in their delivery option. Especially if you are a woman alone! Read more Less

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      Very Good

      By a USMattress customer via post-transaction survey  Aug 17, 2015

      I' m very happy with my new mattress. However, I did everything on line and didn't realize there were different options for delivery. I thought set up was included in delivery, but was not. They told me I didn't order the platinum delivery. They ...then would have set it up and taken old mattress. As it was they were only allowed to bring it in the house. All online buyers should pay particular attention to delivery options to make sure they are getting set up and old mattress removal in their delivery option. Especially if you are a woman alone! Read more Less

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      Poor

      By a USMattress customer via post-transaction survey  Aug 17, 2015

      Every time i have ordered from U.S. Mattress (3 times in 18 months) my orders never arrive on time. 10 WEEKS LATE last time !!!! They gave me a $50 gift card, i used it- now this order is late too !!! 1 week and counting. I WON'T BUY AGAIN

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      Poor

      By a USMattress customer via post-transaction survey  Aug 17, 2015

      I placed the order August 1, I have had no contact and on August 10 I got a delivery for 1/2 of the box spring. No one has contacted me since and I paid 3,000 + for this mattress

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      Very Good

      By a USMattress customer via post-transaction survey  Aug 17, 2015

      I had to return the pillow as it didn't work for me. Great quality though. There were no instructions available online. I emailed customer service and did get a reply quickly. However, options, how to, how quick to credit account, receipt of return, ...would be very helpful. Thank you. Read more Less

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