Thank you to all in the customer support department for answering so many questions and for helping me to get my mattress re-ordered after the first one was damaged in shipping!
This is the 2nd time we've ordered from US-Mattress - got our twin mattress fairly quickly and no issues with delivery. Price was good and the mattress is as promised. Will be buying our next mattress from them!
Not happy with the firmness of the mattress. Was expecting something more plush based on the description.
I found it very easy to do business with U.S. Mattress and delivery was right within the 2 hour window they estimated. The delivery guys were clean and very nice. I would recommend U.S. Mattress if you don't want to go to a mattress store.
After over 3 weeks of not having my mattress set delivered, and not hearing from anyone, I called the customer support number on my purchase paperwork. They told me they were surprised that nobody had contacted me and said they'd make sure someone d...id. The next day I received an email asking me to call a number to schedule delivery. I called the number and it was not even the correct number. They had typed a "3" where there should have been a "8". I called the first number back and they gave me the correct number. I called the correct number and they told me they had tried to call me on the 14th of this month and again on the 21st. She told me that the phone wouldn't ring and wouldn't allow them to leave a voicemail. I told her that my phone is working just fine and I've gotten all calls from anyone who has tried to call us except for her. She told me that they had been having phone issues. I was annoyed at that because they could have tried to call more than once a week, and they could have sent me an email. She said she didn't have my email address. I told her that apparently you do because, after I called to check on delivery, I received an email. I went ahead and made an appointment for delivery the next day.The next day the delivery guys called me and said they'd be there in about 18-20 minutes. That is not really enough time ahead of delivery, but it was fine. When they got here I asked the 2 men if they would please set the mattress and box springs on the bed frame that I had taken the old one off of. They told me no, all they could do was take it off the truck and bring it inside. This was annoying enough, but they didn't even take it out of the huge box it came in. I had to find a way to get into this enormous box, get the items out, cut the huge plastic covering, pull the items out myself, and drag them into the bedroom and onto the bed frame. Then I had the task of cutting the huge box into smaller pieces that could be easily handled and find a way to get rid of it, as it would not fit into my garbage can outside. As much money as I paid I should have had the mattress within the stated amount of time promised, had the boxes and plastic removed for me, and, at the very least, have them set them onto the bed frame. I was very disappointed. Read more Less
I ordered on September 8th, Mattress was released by the Simmons Mattress company to be shipped. I received an email on the 17th saying I would get a phone call within 48 hours to set up delivery. And gave the Co in charge of shipping and the Co in B...akersfield, CA., Hansen's Moving and Storage, and they have nothing in their records showing that they have anything. Neither did the MXD Group, that I got the email from. Sooo, I called US Mattress to see WHERE it is?? They don't even know, they said they'll call Simmons. In the meantime, I'm sleeping on the floor since the 17th, doubt if I'll get any kind of discount or credit due to error by someone. And I'm getting the bill for it! Read more Less
Great customer services and prices. Love the new mattress but the delivery company was a little difficult to work with.
I still haven't received my mattress yet so I can't comment on the mattress quality. I'm more disappointed in the delivery service. They received the mattress 3 days ago (Monday, Sept 21) and called to let me know that it would be delivered on Friday...Sept 25. Somehow they messed up and now it will be delivered Monday, Sept. 28. US Mattress did say the timeframe for delivery would be 2-3 and this is within 3 weeks, albeit on the last possible day. I suppose I got what I paid for. If I had to do it again, I'd probably go with the mattress store down the road. Read more Less
We have not received our order or have we been notified that it has been made. It has been just over two weeks since our order, and we look forward to receiving it.