It has not even arrived. And they are not helpful at all.
We had a great experience with US-Mattress as an amazing company. It worried me a bit when I saw a lot of bad reviews about the company, a total of 1.5 stars out of 5 stars?? But again, you can't trust anyone and what they have to say. I took my chan...ces and we know that what goes around comes around (with interest!!). God is good and we truly believe that if we have good intention and a well planned process, it should be fine. And it was proven that our experience with US-Mattress was great. The website is pretty easy to use even though it could use more improvement for the comparing features. The selections and prices are so rich that we can go for any level of quality and price in the website. The customer service was amazing, her name was Anna, she was polite, very helpful, and knowledgeable. The first customer service who answer (I'm guessing the operator or receptionist)was not too polite but she might just had a long hard day. The email updates for all the order tracking and shipping process was accurate and detail. Even the PILOT fright delivery they use (who also use the under carrier of Land Air Delivery) were all awesome, too, except they didn't call as how US-Mattress promised that they PILOT freight delivery will call us about 2 days before the delivery day. But all those are small things since I'm a detail person, I called them first to double check the status update and everything went very well. Amazing experience! I shared it with the US-Mattress survey, Bizrate, Yahoo. Great job US-Mattress Team. I hope you will get the more proper review next time from others, too. Have a blessed year of amazing and awesome business! Sincerely,Andy Read more Less
No option to expedite. They say 2 weeks on their website and are taking 4 weeks to deliver!! Low flexibility on delivery days with first options offered for working individuals being weekdays.
Pricing was a bit misleading since one menu said it was one price, but another said it cost another two hundred dollars, almost didn't make the purchase at that point. Bed received was wrong size but that was my fault for ordering it.
Lowest price with free delivery. Process was great. The "white glove" delivery wasn't that great though. Delivery people didn't remove their shoes or have shoe slip on covers. I had two mattresses and box springs delivered and one bed frame. They u...npacked the frame and set it up, unwrapped the mattress and split boxsprings for my bed and put the items in place. The queen mattress and box spring was taken to my daughters room where they left both pieces wrapped in the plastic and and stacked against the wall. They also stacked all of their mattress deliveries on the side so there is some settling that my mattress has to do since it was on the side. Read more Less
Ordering was simple. We got exactly what we wanted. Delivery men were awesome! Very courteous and polite. We had ordered a King and Queen mattresses only. They showed up ON TIME, each one brought a mattress in themselves and set-up and were gone...within 10 minutes. Everything was fantastic. Read more Less
Awesome service made it too easy. Delivery company was great.
Ordered a mattress and a bed beginning of May, mattress arrived within 2 weeks but I wasn't receiving any updates on the bed so 3 weeks after placing the order I called US Mattress and was told that they are going to contact the delivery company and ...will get back to me. 4 days went by and I didn't hear anything so I called back and after being on hold for a while I was told that the delivery company lost the bed and they will reship a new one. To make up for the inconvenience they promised to discount the order by $50. But instead of discounting the order they emailed me a gift card for $50 which expires within 3 months!! Do they really think I will be coming back to shop for more beds and mattress that soon?? Its total nonsense. I finally got the bed after more than a month of initially placing the order. I am very disappointed with their service and will not shop from them again. Read more Less
Debbie there did everything she could to straighten out my order. She did wonderful.
Nice product. Very good company.