I've ordered hot water tanks and faucets from Superwater probably a dozen times over the past few years, and EVERY. SINGLE. TIME, the order is correct, shipped quickly, and very well packed.Sometimes, if there is a question about my order, I'd get a ...call from the company to clarify. At first, I found it weird to get the call, but I realized that it was part of the reason that every order I placed was 100% Perfect.I'll continue to order from these guys for years to come. Read more Less
Good service & great price
I found exactly the water tank replacement I wanted in just a minute on this site. I called the toll free customer service number to verify that this tank could replace my existing one: the agent picked up on the first ring, checked for me, assured ...me it would work, (just the model number had changed over the years), and answered all my questions. It arrived in 2 business days (free delivery) and is installed. It was almost too easy. The price was lower than the local retail store (which did not have it in stock and would have to order it anyway) I give this site my highest rating and will definitely use this merchant again and recommend it to friends Read more Less
Superwater was very helpful, friendly and efficient. Would recommend them to anyone
Friendly and quick email responses, but slightly unclear description of product, and emails without capitalization.
Item came as expected. Price reasonable. Good service.
The little brown resin balls that filter the water when it regenerates at night breaks through and clogs up the water lines throughout the house. Every 4-5 years this happens and it's a pain to clean out every line to the washer,faucets,toilet,sho
wer...s,tub and icemaker line. Going to which to a different brand. Read more Less
I ordered a whole house water filter system and an extra filter. When I received my order I was surprised to find out that I had not received all of my material. I contacted the seller by phone and he told me that I ordered the wrong size filter and ...he made a "judgement" call on what I wanted. It would have been easier just to contact me via email and confirm. He requested that I send him an email regarding our conversation because he had overcharged me by at least 30 dollars. I sent him the email and have not received any correspondence as of this review. I am very upset with this purchase. When I ordered the whole house filter their web site listed all of the parts that came with it. I did not receive the extra filter or the hanging bracket. As far as I am concerened I will not purchase from this seller again unless this issue has been reconciled. Read more Less
They are simply the best!
SuperWater was accommodating in every way possible. They immediately took care of my needs, filled the back orders in a timely fashion and my project went off without a hitch. I will definitely be calling them again!Jeff ConnollyVice PresidentMonarch...Plumbing & Heating Co.Linden, NJ Read more Less