I ordered on-line on February 24th, and being an avid on-line shopper, I was expecting an email and a status update within 3 to 5 business days, at most. But when I noticed that more than a week passed without a change in status, I called Dr Soda on ...March 7th to find out the problem. I chose to speak to Jan specifically, and when I gave her my order number, she seemed surprised because my order was in the system, but it went unnoticed. She apologized that the order wasn't acknowledged, and as a result, she explained to me that UPS trucks would be coming to the office at 5pm, and that she'd ensure my order would go through that day. I'm quite forgiving and understanding of business processes, so I waited. But by March 20th, I noticed that nothing was still changed about my order status. So, I called again and spoke to Jan. She told me that she was having a hard time obtaining Vanilla Coke, and when she ordered from her distributor, they sent her Diet Vanilla Coke instead. She said that she'd be expecting Vanilla Coke in the next couple of days, but she was also aware already that I might want to cancel my order for waiting so long. Although the shipping for a package is really high to Canada, and that there isn't much information on their website as to when transactions would be processed, or expected delivery dates to different locations, the customer service was great.Jan was kind, understanding and efficient. It was great to know that she already understood that I wanted to get a refund for waiting for so long, and was processing it as we spoke on the phone. I also am grateful for how sincere she was from the day she noticed my order went unfulfilled to the day I wanted to cancel order. It's unfortunate that their are communication problems in ordering from Dr Soda, but I hope they'll have them resolved to provide better service. Read more Less
Being a business owner myself, I hate to write a negative review about other, fellow independant owners. Sometimes, and quite sadly, it is unavoidable. Simply put, the worst cutomer service Ive had the unfortunate pleasure of dealing with. One simple... question as to whether bulk discounts on large orders were offered was met with hostility and rude email replies. Frankly, Im amazed that a company who speaks to potential customers in the manner in which the owner did so today, has managed to keep people coming back (or ordering at all). My reply to him was both cordial and professional, but expressed that I would not be purchasing from a company with such poor customer service. I was met with more insulting remarks. I have chosen to not reply to the gentleman's second email, but I do hope that, as a business owner, Dr. Soda will change the manner in which he chooses to talk to people Read more Less
Great experience! Would buy from again!
I was very happy to have found this item at such a reasonable rate. ordering was easy and very quick. I also received my items really quickly. The only down side was the shipping cost, which was as much as the total for the product, but with the grea...t prices.. I can understand.. the rate for shipping. I do recommend shopping with this company. Read more Less
I would not use this merchant again. The merchandise arrived late and had to be refused by the destination address. All attempts at contacting customer service went unanswsered and a refund was not forthcoming from DRSoda, which required me to go thr...ough a very inconvenient process directly with visa/mastercard. In the end I couldnt really find any advantages and in essence you can find these things in many supermarkets at competitive prices. Read more Less
DrSoda provided timely shipping of products I ordered and when I called to confirm my order I actually got a live person rather than having to push buttons to get someone. Great service!
Their shipping price seemed a little high for sunflower seeds (an incredibly light weight item). Nonetheless, their insanely cheap price for flavored sunflower seeds made the cost and shipping much cheaper than purchasing the same item from Wal-Mart ...and/or convenience stores. My experience with this store was quite pleasurable, and I plan to visit their site twice a year to stock up for my sunflower seed addiction. Read more Less
I have ordered from Dr Soda many times. Their ordering process is easy and efficient. I have contacted them by e-mail regarding a product I was looking for. I received a response within an hour. Great customer service and very fast delivery (within a... few days). I would highly recommend them. Read more Less
I am very happy and just love the produc.
They had the product I wanted at the price I was willing to pay and delivered it in a timely manner in good condition.