Everything was great, except the all the chocolate melted during shipping. I realize this can happen in the high heat of summer, but they made me updgrade shipping to avoid this. The delivery guy came late at night so it was probably melting on th...e truck all day - this shouldnt happen! The company and delivery company should have an agreement. In any case, Chelsea Mkt Baskets resolved the issue and sent other stuff that wouldnt melt so I give their customer service an excellent rating. I would order from here again, but use my own judgement about shipping chocolate in the summer. Read more Less
We were recipients of a gift basket from the Chelsea Market and were impressed not only with the contents but with the keepsake basket it came in. We have ordered gifts for others twice since from them and have been delighted with the prompt service...and responsive customer service. The products the baskets contain are truly delicious!! Read more Less
Delivered within 2 days of placing my order....and it was the week before Christmas! Beautiful presentation. Leonidas Chocolates are the best!
excellent product, professional and courteous staff, great packaging, superb customer service
The coffee is excellent. It arrived ground as I wished and the online descriptions of the blends was true. The acknowedgement of my order and the follow through was very professionally handled.
We ordered a gift basket for his mother for Christmas, one with chocolate in it. I'd originally found this company while searching for a source for Cape herb and spice grinders, but the baskets were just great looking. And indeed, she loved it. Both ...the presentation and the actual contents were perfect. I also appreciated the quick email confirmation and shipping updates. The process was easy and hassle-free. I wouldn't hesitate to order from them again. Read more Less
This was a most excellent experience. I had superior customer service and the product arrived on time and in excellent condition. I had made an error in the mailing address and they quickly made the necessary correction and shipped out the product ...the same day. I highly recommend this vendor. Read more Less
Chelsea Market Baskets has a wide selection of high end products. I love their new baby gifts and now send them exclusively. In addition to their superior quality, the wrapping and presentation of the gifts makes them really stand out. Every gift gi...ft basket that I have send has gotten rave reviews! Read more Less
Like always I recieved my package well packed and products were fresh. This time however, I didn't receive a personal note. I guess they forgot? This particular transaction,while good and prompt, wasn't what I call normal. Its RARE these d...ays to have that extremely good and personalized customer service, even more so to find that from a company doing business on the internet. When I find that type of company to buy from, customer service can either keep me coming back or make me search out someone else. I do hope that this type of transaction is not a sign of things to come. Read more Less
unfortunately, you sent these forms to the person who ordered, but addressed them to the recipient.