Outstanding customer service. Response was really fast, they offered a replacement item of higher value for an item that was out of stock, and had no trouble applying a refund in place of a broken coupon code. Great merchant!
I honestly would not hesitate to purchase any and all of my auto trim supplies here. Great selection, and great pricing. Just a big thumbs up.
Why would you put a quantity number on a per foot product that comes in 500 foot rolls, and then send 1 foot when someone orders 1? Beyond that, when they call to inquire, wouldn't you apologize and fix the order, instead of telling the customer that...they have to re-order correctly, and pay the outrageous shipping fee AGAIN? Very disappointing customer service, and very confusing website. Read more Less
The product I wanted was out of stock. I got a call immediately to inform me of this. I was also sent other free samples to consider while I waited and I only had to wait a couple of days. I had a lot of basic questions about what I was ordering and ...was treated as if I were ordering a million dollars. Just can't say enough about the responsiveness of customer service and Derek. Read more Less
Out standing supplier in all catagories. That why I continue to do business with yourautotrim.com.
Great supplier. Can always expect a high quality product at a reasonable price. Web site easy to use. Excellent delivery
The Detroit cut pile black carpet I received is a very nice quality and a good value versus the the cheasy carpet listed on ebay. It was shipped in a roll, not crushed or folded. I called before ordering on line and the customer service person was ve...ry helpful and friendly. Fast shipping, good prices, and great quality. I like this company and will buy from them again. Read more Less
They are always great to work with when i need something that my wholesaler doesn't carry!!
Received faster than anticipated and as described, I would definitely recommend and will buy from this merchant as well. A+. Thanks.
Your auto trim is very responsive to customer e-mails.