I'd had trouble finding what I needed elsewhere, but R.E. Williams had it. I was looking for a replacement heat lamp for an Aupu bathroom fixture. They had the right size, packaged it well, and shipped it promptly. They'll be my first stop next time.
I purchased a YardBright TurfVac to clean my artificial turf yard. When the product failed to perform as advertised I called to return it. When the RMA was issued, they stated that I was responsible for the return cost. Since this is a fairly larg...e product, the UPS shipping charges were $40... for a $120 product. So now I'm out $40. Their "100% Satisfaction Guarantee" is pure BS. Multiple correspondence with this company have failed to yield any progress on having my return charges reimbursed, even partially.Unless you're absolutely sure what ever you purchase from these guys will perform as advertised, you should purchase from someone else. Read more Less
Company waiting for manufacturer for postage so I can send back defective Seabreeze heater.
I make a lot of purchases via the Internet but am incredibly impressed by RE Williams. Communication was immediate and nearly constant. Order was shipped literally within minutes. Their price was very competitive and no ridiculous shipping fees. Not ...sure what else they could have done for me. Read more Less
Great customer service
It was a great experience purchasing from RE Williams. They had the best price by far and my fan arrived very quickly and was factory fresh. I will definitely purchase from RE Williams again.
I had a fine experience with this company, I would recommend them to anyone. My product is in use and I am happy with it.
Website very easy to search for what I needed. Delivery was quick and so easy to locate the parts needed.
I am puzzled as I write this. The information about the Watts constant hot water device was that a talented amateur could install it and that all parts needed were included.After reading the instructions and looking at the setup I called my plumber....He said that there was no contact for the water heater and hot water outlet and constructed one out of copper pipe, elbows and solder. He also had difficulty installing the sensor valve at the farthest sink.Now, did my plumber take me for a ride or was the information that all parts were included misleading?The device works as advertised. The price of the device was reasonable, the service, delivery etc were excellent. But the hoped-for saving in money was dashed by a $400 plus (with $100 discount) plumbing bill. At a cost of more than $600 had I known I would not have ordered.This is not RE Williams fault. If I am correct about the missing parts it's Watts's fault Read more Less
Placed an order and received a confirmation. 6 days later I cannot find what the status of the order is. I do not know if the items have been shipped or if I have to wait longer. It has not been updated on their website and repeated emails have gone ...unanswered. I liked how easy it was to shop and their prices were decent but If not for Yahoo Shopping I would have thought they were an illegitamate company. If I had received replies to my emails, if their website reported the status of my order or if I had recieved an email telling me the item has shipped I would have given them 4 or 5 stars. Based on other reviews it seems like they are fine to work with if everything goes well but my experience is their customer service is the worst I have ever seen. Read more Less