I bought A set of booster vent fans from this company, When item arrived I took them out of package and plugged it in to an outlet, Product was poor, Low airflow and too loud. They do not offer a return label that you can simply print out and return....They will send you a RMA number that has to be written on a specific part of your box and RMA is only good for 20 days. You have to pay for return shipping yourself and they also strongly suggest insuring package for exact amount that item cost you. It's already adding up people. RE Williams now claims the vendor never received package even though I have tracking number and delivery confirmation from post office. When I contact their customer service they just give me the same story over and over again, That there is nothing that they can do if vendor claims they never received package. I am sure that the next suggestion from them will be that I need to file an insurance claim though the post office to get my money back. Meanwhile, I am out almost $200.00. Do yourself a huge favor, avoid this company like the plague. I am a real customer with a real review. Good luck to you if you do. Read more Less
Great service. Thank you
The product seemed to take a long time for them to ship and us to receive. Other than that, it was as described by them online and was packaged well. Based on other online prices, their price was fair.
Very reliable vendor. Have ordered a variety of things over several years.Fast delivery.
Customer service was very helpful in clarifying delivery time. Great product, installed per instructions, very pleased.
Best price on the Internet for the product ordered. Shipping cost was a bit higher than I thought it should have been. Other than that I am very happy with delivery and product quality.
I'd had trouble finding what I needed elsewhere, but R.E. Williams had it. I was looking for a replacement heat lamp for an Aupu bathroom fixture. They had the right size, packaged it well, and shipped it promptly. They'll be my first stop next time.
I purchased a YardBright TurfVac to clean my artificial turf yard. When the product failed to perform as advertised I called to return it. When the RMA was issued, they stated that I was responsible for the return cost. Since this is a fairly larg...e product, the UPS shipping charges were $40... for a $120 product. So now I'm out $40. Their "100% Satisfaction Guarantee" is pure BS. Multiple correspondence with this company have failed to yield any progress on having my return charges reimbursed, even partially.Unless you're absolutely sure what ever you purchase from these guys will perform as advertised, you should purchase from someone else. Read more Less
Company waiting for manufacturer for postage so I can send back defective Seabreeze heater.
I make a lot of purchases via the Internet but am incredibly impressed by RE Williams. Communication was immediate and nearly constant. Order was shipped literally within minutes. Their price was very competitive and no ridiculous shipping fees. Not ...sure what else they could have done for me. Read more Less