Purchased pool temperature thermometer. It measured 10 degrees off. I wanted to return it. They wanted me to pay postage to return a defective item. I suggest you look elsewhere.
I ordered Speedo warm-up pants and received irregular merchandise. The zippered back pocket was sewn into the waistband and couldn't be separated from it without ripping out part of the waistband. Spoke to customer service rep who said policy was to ...refund merchandise cost only, not shipping either to or from for returns. Said that irregular merchandise wasn't their fault but Speedo's. SwimOutlet doesn't open sealed merchandise from the manufacturer to check for problems. Offered credit toward shipping only if I ordered replacement pants. My child needed the pants for a meet that already happened so I said "no" and ended the call. I then called back and spoke to a supervisor. I was given shipping label info to ship the pants back w/o charge and was refunded the cost of the pants, but I'm still out the initial shipping cost. Took two phone calls to get partial satisfaction. SwimOutlet.com would have received a glowing review from me before this order. Not the same company it was a few years ago. Read more Less
I purchase a $60 swim bag for my daughter. It was the black and gold Olympic bag. I purchased it in July. My daughter has used it 10 times tops. Last week the zipper began to break; this week, the zipper is completely ruined. When I called Swim Outle...t, they offered my $8.50 to repair the zipper. ARE THEY SERIOUS???? I can't even repair a pants' zipper for that price. I am so dissatisfied and upset with this company. If you plan to make a HUGE purchase, beware. Obviously, they do not back the quality of their items. Read more Less
I felt like my order was completely mishandled and I was left even more dissatisfied by the response from customer service. I placed an order over two weeks ago that should have shipped in 3-5 days. After the targeted delivery date, they cancelled my... order due to being out of stock. I did not find out about it until I called (no answer on 24 hour line) and then e-chat with a rep. It was a poor exchange and again very low in the whole customer response area. Extremely disappointing overall. Read more Less
POOR SERVICE/MISSING ITEMS--I ordered 3 items, 2 of them holiday items meant to be gifts, only one item was shipped in the box upon receipt. They did refund the 2 items not shipped but would not even compensate shipping for the mishap and loss of gif...t giving items. We missed out on gift giving for the 2 items purchased and were provided poor customer service and no resolution to the issue when we called. I suggest you purchase from a local retailer or choose another on-line provider to buy from as this is our 2nd bad experience with Swim Outlet--I'm sad we gave them a 2nd chance. Read more Less
I had a great experience with SwimOutlet. I went in a little leery at first, because I just couldn't find a proper sports bra that would give the fit I was hoping for by mail, I wounded up returning my previous order from a different online sportswea...r company, with whom I have no complaints, they handle the return in the most gracious way, but I found my perfect fit and color at SwimOutlet; they have a great variety of selection. I had to do one return there too, but it well handle swiftly and easily and I'm now very very happy with the exchanged items, the colors, the fit is perfect, and at prices that didn't let think twice.I highly recommend this company for your swimming or sportswear needs. Plus they're costumer service people are super nice and pleasant to deal with. Read more Less
No complaints.. best price I found anywhere. There was a minor problem with one of the items.. and the customer service guy was real good about it. I don't even need to return the wrong item.
It seems like my son needs another swimsuit every other month, so I'm glad I found swimoutlet - it's cheap (cheapest around I'm pretty sure), they have a great selection of everything, and their customer service is very accommodating - my son managed... to lose his team suit a few days before a huge meet, and the girl on the phone worked with me to figure out how to get the suit delivered on time, without paying for something i didn't need (2nd day air was plenty of time!) Read more Less